Alice Ayala
Upland,CA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Cemco Steel
City of Industry, CA
07.2024 - Current
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up
- Identified and resolved discrepancies and errors in customer accounts.
Inside Sales Representative
Personnel Concepts
Ontario, CA
12.2015 - 07.2024
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Set up new accounts, established customer credit and set up payment methods.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Developed and implemented sales strategies to increase customer loyalty and retention.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Set and achieved company defined sales goals.
Education
GED -
John A. Rowland High School
Rowland Heights, CA06.2006
Skills
- Verbal and Written Communication
- Time Management
- Overcoming Objections
- Goals and Performance
- Product and Service Sales
- Warm Calling
- Payment Processing
- Closing Sales
- Prospect Follow-Up
- Product Knowledge
- Phone and Email Etiquette
- Salesmine experience
- SAP experience
- Manage truck schedule
- Enter sales orders
- Approve sales orders
Timeline
Customer Service Representative
Cemco Steel
07.2024 - Current
Inside Sales Representative
Personnel Concepts
12.2015 - 07.2024
GED -
John A. Rowland High School