Alice Burnham
Guyton,GA
Summary
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SUMMARY
Detail-oriented Airworthiness Engineering Specialist with 14 years of experience in compliance assurance and regulatory management for FAA, EASA,
and international aviation authorities. Spearheaded cross-departmental initiatives leading to a 20% reduction in audit findings and engineered
solutions for airworthiness processes, achieving a 25% faster certification time. Seeking a role to leverage regulatory compliance expertise and process
optimization skills in delivering efficient quality management solutions.
Overview
14
14
years of professional experience
Work History
Airworthiness Engineering Specialist I
Gulfstream Aerospace Corporation
01.2022 - Current
- Perform a variety of engineering and supportive tasks associated with the Compliance Assurance Organization, Organization Designation Authority
- FAA, EASA, and other foreign civil aviation authorities
- Responsibilities include generating, processing, and supporting the review of engineering documentation required for certification programs from project start to closure
- Managed documentation processes and procedures for various projects and teams.
- Created, reviewed, and updated technical documentation such as work methods, instructions, guides, and SOPs.
- Developed templates and standardized formats to improve document quality and consistency.
- Conducted training sessions on documentation best practices and tools for team members.
- Utilized document management systems to maintain version control and document security.
- Collaborate with business and IT teams to establish data asset and data organization.
- Ensured compliance with industry standards and regulatory requirements in all documentation.
- Manage the creation of user accounts for various platforms and systems.
- Implement efficient processes to streamline user account creation and onboarding procedures.
- Collaborate with IT team to troubleshoot issues related to user account creation.
- Conduct regular audits to ensure compliance with security protocols and data protection regulations.
- Provide technical support to users regarding account creation and password resets..
- Coordinated configuration management processes for certification projects, ensuring adherence to FAA and EASA standards through systematic documentation audits over a six-month period, enhancing regulatory compliance by 15%
- Spearheaded cross-departmental initiatives to enhance regulatory compliance, resulting in a 20% reduction in audit findings by developing robust analysis and reporting protocols for airworthiness certification processes
- Engineered solutions for complex certification issues, streamlining the airworthiness approval process and achieving a 25% faster time-to- certification while ensuring full compliance with FAA and EASA regulations.
Supplier Quality Engineer III
Gulfstream Aerospace Corporation
11.2014 - 01.2022
- Responsible for addressing all quality performance concerns.
- Work with suppliers to monitor the effectiveness of their Quality Management System and partner with key stakeholders such as Engineering
- Operations, and Procurement to continuously improve supplier performance
- Created, reviewed, and updated technical documentation such as work methods, instructions, guides, and SOPs.
- Develop and implement quality assurance policies and procedures.
- Monitor and review the performance of quality control systems.
- Prepare reports to communicate outcomes of quality activities.
- Liaise with external quality assurance bodies..
- Spearheaded the integration of unit testing for supplier quality processes, reducing defects by 25% over 6 months and ensuring adherence to quality standards using automated testing tools
- Developed a supplier scorecard system, enhancing supplier performance visibility and driving a 15% improvement in quality metrics over a year by analyzing key performance data and fostering strategic partnerships with suppliers
- Cultivated strategic partnerships with over 100 suppliers, increasing on-time delivery and quality compliance by 20% within a year, through the application of data-driven performance assessments and proactive engagement strategies
- Resolved quality issues with suppliers, achieving a 30% reduction in non-conformities over 8 months by implementing corrective action plans and utilizing root cause analysis tools
- Automated supply chain quality audits, resulting in a 40% increase in efficiency and a 10% reduction in audit times by employing advanced analytics and machine learning algorithms for predictive quality assessments.
Technical Data Associate III
Kelly Services, Gulfstream Aerospace
03.2014 - 11.2014
- Ensured compliance with industry standards and regulatory requirements in all documentation.
- Managed the creation of user accounts for various platforms and systems.
- Collected large sets of data from various sources and tools.
- Responsible for maintaining and notifying FAA of Delegated Duty Supplier status and Direct Ship Authorization per Quality Manual requirements.
- Responsible for managing and reviewing over 150 mail-out Supplier Quality Audits each year..
- Coordinated and distributed technical publications updates to over 500 stakeholders, leveraging specialized software to maintain communication efficiency and accuracy
- Streamlined data management processes, leading to a 20% improvement in data retrieval time, by implementing advanced documentation software and training 50 team members on its use.
HR Administrator/Billing Specialist
Atlantic Foot and Ankle Specialists
12.2011 - 03.2014
- Insured all required employee documents were completed and signed.
- Provided new employees with their benefit options, ensured enrollment forms were complete, and provided each new employee a copy of the company policy manual
- Maintained accurate data for employee records.
- Managed and processed credentialing for 6 physicians within the practice.
- Managed and processed all insurance pre-certifications for all doctors within the practice..
- Streamlined billing processes and reduced claim processing times by 30% through meticulous auditing and digitization of patient records, leveraging tools like QuickBooks for accurate and efficient billing management
- Centralized employee onboarding and billing operations, achieving a 25% increase in process efficiency by utilizing software such as QuickBooks and
- HRIS for seamless integration of staffing and financial data management.
Bank Teller
Wells Fargo
01.2011 - 11.2011
- Processed financial transactions accurately and efficiently, handling an average of 120 customer transactions per day, which contributed to a 98% customer satisfaction rate as measured by post-transaction surveys.
Education
MLIS -
Valdosta State University
12.2027
Bachelor of Health Science - Health Administration
Armstrong Atlantic State University
12.2012
Skills
- Quality Assurance Controls, Work Planning and Prioritization, Workflow Development, Process Management, Effective Communication, Adaptability
- And Flexibility, Continuous Improvement, Teamwork and Collaboration, Production Support, Process Validation
- Six Sigma Methodologies, Lean manufacturing principles, Supplier Auditing, Quality Management Systems, Cross-Functional Teamwork, Supplier
- Relationship Management, Production part approval process
- Advanced Excel, Data Quality Assurance, Self-Motivation, Presentation Design, Report writing, Document control, Spreadsheet management
- Customer Account Management, Account Reconciliation, Audit Procedure
- PowerBI, SAP ERP, LDAP Groups, Insurance Verification, Payment processing, Employee Data Record Keeping, Explanation of Benefits
- Administrative Skills, Onboarding Coordination, HR Policies Compliance
- Corrective Action Planning, Project Management, Project oversight, Process Development, Project Planning, Technical Writing, Process
- Improvement, Quality Control, Root Cause Analysis
Timeline
Airworthiness Engineering Specialist I
Gulfstream Aerospace Corporation
01.2022 - Current
Supplier Quality Engineer III
Gulfstream Aerospace Corporation
11.2014 - 01.2022
Technical Data Associate III
Kelly Services, Gulfstream Aerospace
03.2014 - 11.2014
HR Administrator/Billing Specialist
Atlantic Foot and Ankle Specialists
12.2011 - 03.2014
Bank Teller
Wells Fargo
01.2011 - 11.2011
MLIS -
Valdosta State University
Bachelor of Health Science - Health Administration
Armstrong Atlantic State University