Microsoft
ALICE CASH
FRESNO,CA
Summary
Technical support specialist with proven track record in troubleshooting and resolving complex technical issues. Adept at leveraging technical knowledge to improve system performance and ensure seamless user experiences. Strong focus on team collaboration and adaptability to meet evolving needs. Known for effective communication, problem-solving skills, and reliability in high-pressure environments.
Overview
25
25
years of professional experience
Work History
Technical Support Technician
Sanger Unified School District
10.2015 - Current
- Device support
- Diagnose Hardware and Software
- Troubleshoot Network Issues
- Implement technical solutions
- Configuring Operating systems
- New user setup
- Documentation of Technical request
- 1 to 1 deployment of Ipads preK-12
- Provided exceptional technical support for software and hardware, resulting in reduced downtime for clients.
Electronics Technician II
Pelco by Schneider Electric
01.2013 - 01.2015
- Troubleshoot circuits
- Read Schematic
- Solder
- Windows applications
- New product documentation
- ISO knowledge
- Component replacement
- Project Management
- Team Lead
- Employee Trainer
- Process Trainer
- ISO documentation
Electronics Technician I
Pelco by Schneider Electric
01.2013 - 01.2013
- Troubleshoot circuits
- Linux Based applications
- Solder
- Component replacement
- Read Schematic
- Documentation
- Monitored and tested equipment performance to diagnose and resolve problems.
- Performed acceptance testing and measurements on electronic components and assemblies to verify system compliance.
- Used diagnostic and testing processes in collaboration with product engineers to identify, define, and solve development issues.
Computer Lab Technician
Fresno City College
01.2010 - 01.2011
- Check Student in/out using data bases
- Assist with Technical Problems
- Aid students using Microsoft office software
- Assisted users with various software applications, resulting in increased productivity and understanding.
- Developed and enforced computer lab policies, fostering a respectful and productive environment for all users.
Photo Restoration and Computer Refurbishment
Fresno City College
01.2009 - 01.2014
- Advertising
- Restore old/damaged photos to customer needs
- Refurbish laptops/desktops
- Edit and Process RAW files
- Print to customer specifications
Retail Store Manager
Bargain Brands
01.2000 - 01.2008
- Scheduling and assigning employees
- Hiring/terminating store employees
- Payroll
- Ordering store merchandise
- Merchandise marketing
- Employee/Customer relations
- Ensuring maximum store profit
Education
Master of Science - Information System Management
DeVry University
US 08.2017
Bachelor of Science - Electrical Engineering And Communications Technology
ITT TECHNICAL INSTITUTE
Clovis, CA2015
Associate of Science - Computer and Electronics Engineering Technology
ITT TECHNICAL INSTITUTE
Clovis Ca03.2013
Networking/Computer Technician
FRESNO CITY COLLEGE
Fresno CaSkills
- Technical support
- System administration
- Microsoft outlook
- Printer maintenance
- Technical issues analysis
- Customer service
- Advanced troubleshooting
- Ticketing systems
- System diagnostics
- VoIP support
- Wireless networking
- Mobile device support
- Application support
- Remote desktop management
Accomplishments
- Trained and led technical support teams of more than 10 support specialists.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Endorsements in software development and mobile applications.
- Apple Certified
- Solder Certified
Certification
- OMNI Solder Certification
- 3.8 GPA
- A.B.K Honors
- Quality Control Technician Certification
Software
Adobe Photo Shop,
AD Help Desk
PowerSchool
Remote DeskTop
School Dude
Apple Configurator
Google Administrator
Mosyle
Timeline
Technical Support Technician
Sanger Unified School District
10.2015 - Current
Electronics Technician II
Pelco by Schneider Electric
01.2013 - 01.2015
Electronics Technician I
Pelco by Schneider Electric
01.2013 - 01.2013
Computer Lab Technician
Fresno City College
01.2010 - 01.2011
Photo Restoration and Computer Refurbishment
Fresno City College
01.2009 - 01.2014
Retail Store Manager
Bargain Brands
01.2000 - 01.2008
Master of Science - Information System Management
DeVry University
Bachelor of Science - Electrical Engineering And Communications Technology
ITT TECHNICAL INSTITUTE
Associate of Science - Computer and Electronics Engineering Technology
ITT TECHNICAL INSTITUTE
Networking/Computer Technician
FRESNO CITY COLLEGE
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