Alice Cupp
5340 Heritage Lane,TN
Summary
Dynamic professional with a proven track record in operations management at Krazy Chicken International. Expert in business planning and documentation, I excel in building strong client relationships and enhancing service delivery. Bilingual, I effectively engage diverse clientele, driving satisfaction and loyalty through tailored solutions and exceptional communication.
Overview
18
18
years of professional experience
Work History
Owner/Operator
Krazy Chicken International
Kingsport, TN
08.2018 - 03.2026
- Managed daily operations, ensuring efficient workflow and adherence to quality standards.
- Developed menu offerings based on customer feedback and market trends to enhance profitability.
- Trained staff in food safety protocols and customer service best practices for improved performance.
- Implemented inventory management systems, reducing waste and optimizing supply chain processes.
Insurance Agent
State Farm
Kingsport, TN
02.2014 - 05.2017
- Developed customized insurance plans to meet client needs and enhance satisfaction.
- Analyzed risk factors to provide accurate policy recommendations for diverse clientele.
- Educated clients on coverage options, increasing understanding and retention rates.
- Guided team initiatives to streamline claims processing, reducing turnaround time.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- I was able to reach the Hispanic demographic due to being bilingual
Hair Stylist
Self Employed Services
Germantown, MD
01.2008 - 03.2014
- Delivered personalized hairstyling services, enhancing client satisfaction through tailored consultations.
- Utilized advanced cutting techniques to create contemporary hairstyles, ensuring precision and artistic expression.
- Advised clients on hair care products, driving product sales and promoting healthy hair practices.
- Developed strong client relationships, fostering loyalty and repeat business through exceptional service delivery.
Education
High School Diploma -
Wheaton High
Silver Spring, MD05.2002
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
Timeline
Owner/Operator
Krazy Chicken International
08.2018 - 03.2026
Insurance Agent
State Farm
02.2014 - 05.2017
Hair Stylist
Self Employed Services
01.2008 - 03.2014
High School Diploma -
Wheaton High