Alice Diaz
Fresno,CA
Summary
Skilled Front Office Receptionist with a proven track record at FRESNO DIGESTIVE HEALTH, adept in managing high-volume patient scheduling and enhancing patient care. Demonstrates exceptional telephone skills and a commitment to effective communication, ensuring seamless coordination between patients and healthcare providers. Achieves a harmonious work environment by collaborating closely with clinical and administrative staff.
Overview
18
18
years of professional experience
Work History
Front Office Receptionist
FRESNO DIGESTIVE HEALTH
10.2023 - Current
- Contributed to a positive work environment through effective teamwork and collaboration with colleagues in both front office and clinical roles.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Referral Coordinator
1ST CHOICE SLEEP DIAGNOSTICS
09.2019 - 07.2023
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of clients.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
Front Office Receptionist
BEHR LASER & SKIN CARE CENTER
10.2016 - 11.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Front Office Receptionist
Boswell Dermatology
06.2015 - 06.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answer telephones and direct calls to appropriate staff.
- Checked in patients and collected copayment .
- Checked out patients and made follow up appointments.
Front Office Receptionist
OMNI WOMEN'S MEDICAL GROUP
04.2013 - 06.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Checked patients in for appointments and checked them out for next follow up.
Front Office Receptionist
JANE F KARDASHIAN ME
05.2006 - 04.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Maintained current and accurate medical records for patients.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Education
HAMILTON ADULT SCHOOL
CLINTON AVE01.1995
Skills
- Telephone skills
- Appointment Scheduling
- Verbal and written communication
- Listening Skills
Timeline
Front Office Receptionist
FRESNO DIGESTIVE HEALTH
10.2023 - Current
Referral Coordinator
1ST CHOICE SLEEP DIAGNOSTICS
09.2019 - 07.2023
Front Office Receptionist
BEHR LASER & SKIN CARE CENTER
10.2016 - 11.2018
Front Office Receptionist
Boswell Dermatology
06.2015 - 06.2016
Front Office Receptionist
OMNI WOMEN'S MEDICAL GROUP
04.2013 - 06.2015
Front Office Receptionist
JANE F KARDASHIAN ME
05.2006 - 04.2013
HAMILTON ADULT SCHOOL
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