Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Alice Diaz

Alice Diaz

Polk City

Summary

I've been on the wall of fame for mobile yield.

I have been mentoring since 01/2025

I not only mentor new agents in PT, but I also help multiple agents with their mobile pitch rate, effective save/attempt, how to get customer intent, and how to effectively follow the call flow.

Overview

9
9
years of professional experience

Work History

Customer Solutions Specialist

Spectrum
08.2023 - Current

Assistant Store Manager

Dollar General
05.2022 - Current
  • As ASM I am in charge of cold foods/freezers. I have to check dates, temperature, and seats. I also had to open/close store and self check out, deposits, make change, plannagram, hire, coachings

Store Manager

f.y.e
08.2020 - 05.2022
  • I had to do a grand opening/set store, I can read plannagrams, make schedules, hire/terminate, give raises, I9 verify. Clean, corporate calls

Office Manager/Human Resources

Diaz Projects LLC
06.2016 - 09.2021
  • I had to make schedules, write bids, quotes, I9 verify, taxes, annual report and yearly filings, file papers, benefits, handle large deposits, order, contact suppliers, go on site and do punch list and touch ups.

Education

Some college - Medical science

Polk State College
Winter Haven, FL
01.2013

Skills

  • Negotiation
  • Interviewing
  • Employee orientation
  • Recruiting
  • Payroll
  • Customer service
  • Team management
  • Sales management
  • Budgetting
  • Pricing
  • Merchandising
  • Inventory control

Accomplishments

I was awarded Mentor MVP

Languages

Spanish
Limited Working

Timeline

Customer Solutions Specialist

Spectrum
08.2023 - Current

Assistant Store Manager

Dollar General
05.2022 - Current

Store Manager

f.y.e
08.2020 - 05.2022

Office Manager/Human Resources

Diaz Projects LLC
06.2016 - 09.2021

Some college - Medical science

Polk State College

Similar Profiles

CREATE PROFILE