Alice Fails
Lexington
Summary
I prove myself to be a hardworking person who easily handles fast-paced demands, while challenging schedules by organizing efficient routes and smooth deliveries. I'm excellent in customer relations and time management. As well as leading a team in change and development. I'm a motivated person in all things I do. I work well under pressure, am adaptable, and ready to be strong team player. I serve as a trusted and reliable candidate ready to take on challenges, using problem solving and task prioritization skills to help the team succeed. Focused on staying on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details.
Overview
1
1
Language
5
5
years of professional experience
Work History
Team Lead Referral Coordinator
Advanced Pain Care
Austin, TX
05.2023 - Current
- Led team of 12 professionals to enhance patient care and treatment protocols.
- Developed training programs and concepts to improve staff efficiency and knowledge in pain management and patient care
- Streamlined operational processes, reducing patient wait times and improving service delivery.
- Mentored junior staff, fostering a culture of continuous improvement and collaboration.
- Entered information into databases, spread sheets, and software systems accurately and on time.
- Updated client/patient records with new, corrected, or missing information.
- Managed resource allocation and scheduling to optimize clinic operations and patient flow.
- Implemented quality assurance measures to ensure compliance with healthcare regulations and standards.
- Coached team members in techniques necessary to complete job tasks correctly.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Spoke with a high volume of patients daily with respect and patience
- Problem solved quickly while completing other tasks.
Wellness Coordinator
The Joint Chiropractic
Round Rock, Tx
12.2022 - 05.2023
- Answered customers' questions about products, prices, and availability.
- Drove client satisfaction with detailed and current product knowledge.
- Delivered superior customer service, answered questions, and resolved customer complaints.
- Accessed avenues of product and used web locator to fulfill client-specific requests.
- Maintained meticulous record-keeping and organization to manage merchandise and stock.
- Accomplished multiple tasks in a fast-paced environment.
Curbside Shopper
Walmart
Brenham, Tx
10.2021 - 11.2021
- Drove client satisfaction with detailed and current product knowledge.
- Delivered superior customer service, answered questions, and resolved customer complaints.
- Collaborated with managers to design new and innovative floor plans, attracting more customers and higher sales. Maintained meticulous record-keeping and organization to manage merchandise and stock.
- Handled stressful situations professionally and multitasked with ease.
- Delivered polished and professional sales presentations to individual clients and groups.
- Captured sales through effective product demonstrations and persuasive communication skills to overcome objections. Accomplished multiple tasks in a fast-paced environment.
- Answered customers' questions about products, prices, and availability.
Curbside Shopper
HEB
Brenham, TX
08.2021 - 09.2021
- Drove client satisfaction with detailed and current product knowledge.
- Delivered superior customer service, answered questions, and resolved customer complaints.
- Accessed avenues of product and used web locator to fulfill client-specific requests. Maintained meticulous record-keeping and organization to manage merchandise and stock. Accomplished multiple tasks in a fast-paced environment.
- Handled stressful situations professionally and multitasked with ease.
- Answered customers' questions about products, prices, and availability.
Education
Graduate -
Lexington High School
lexington, TX05.2021
Skills
- Relationship building
- Complaint resolution
- Operations management
- Employee training
- Conflict resolution
- Attention to detail
- Satisfying customer/patient needs
- Task delegation
- 3 years in administrative experience
- 2 Years of team lead experience
- Familiar with Google workspace, Microsoft Office, Microsoft Teams, Zoom, Ai productivity tools, Microsoft Onedrive, Athena One, Artera, Leading Reach
- Task delegation
- 3 years in administrative experience
- 2 Years of team lead experience
Languages
English
Native or Bilingual
Timeline
Team Lead Referral Coordinator
Advanced Pain Care
05.2023 - Current
Wellness Coordinator
The Joint Chiropractic
12.2022 - 05.2023
Curbside Shopper
Walmart
10.2021 - 11.2021
Curbside Shopper
HEB
08.2021 - 09.2021
Graduate -
Lexington High School