MADYLYNN FERGUSON
LAWTON,OK
Summary
Dedicated professional with a strong background in recovery support and employment facilitation. Skilled in crisis intervention and patient confidentiality, consistently improving client experiences and achieving measurable outcomes through relationship-building and team collaboration.
Overview
5
5
years of professional experience
Work History
CENTRALIZED ACCESS REFERRAL TEAM LEAD
Volunteer Behavioral Health
04.2025 - 05.2026
- Provided support and guidance to team members, fostering a positive work environment.
- Trained staff on crisis intervention techniques to improve client outcomes.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Conducted patient intake assessments to gather essential medical history and demographic information.
- Provided assistance in insurance verification processes, enhancing patient understanding of coverage options.
Employment Specialist
Volunteer Behavioral Health
10.2024 - 04.2025
- Facilitated job placements for individuals with disabilities in various industries.
- Developed individualized employment plans tailored to client strengths and needs.
- Conducted assessments to evaluate clients' skills and job readiness.
- Provided ongoing support and coaching to clients throughout the employment process.
- Established relationships with community organizations to enhance resource availability.
- Monitored progress of candidates in their roles, adjusting strategies as needed.
- Trained clients on workplace etiquette and effective communication skills.
- Conducted regular follow-up meetings with both clients and employers to evaluate job placements'' effectiveness and address any concerns or issues that arose during the course of employment.
Recovery Support Specialist
Jim Taliaferro Community Mental Health Center
01.2021 - 10.2024
- Facilitated recovery planning sessions to develop personalized support strategies for clients.
- Conducted assessments to identify client needs and progress in recovery goals.
- Coordinated referrals to community resources and services for enhanced client support.
- Led crisis intervention initiatives, providing immediate support and de-escalation techniques.
- Facilitated client transitions to community living with comprehensive discharge planning and post-discharge follow up.
- Monitored client progress towards established goals while adjusting interventions as needed based on feedback received from interdisciplinary team members involved in care coordination efforts.
- Assisted clients in developing coping strategies for managing stressors related to substance use or mental health challenges.
- Participated in ongoing professional development opportunities aimed at expanding knowledge of best practices for supporting individuals in recovery.
Education
High School Diploma -
OAKLAND HIGH SCHOOL
Murfreesboro, TN05-2019
Skills
- Attention to detail
- Conflict resolution
- Regulatory compliance
- Relationship building
- Talent acquisition
- Insurance verification
- Patient confidentiality
- Medical terminology
- Appointment scheduling
Timeline
CENTRALIZED ACCESS REFERRAL TEAM LEAD
Volunteer Behavioral Health
04.2025 - 05.2026
Employment Specialist
Volunteer Behavioral Health
10.2024 - 04.2025
Recovery Support Specialist
Jim Taliaferro Community Mental Health Center
01.2021 - 10.2024
High School Diploma -
OAKLAND HIGH SCHOOL