Janessa Mendoza
Fort Worth
Summary
Experienced Leasing Professional with extensive rental leasing, sales and customer service skills. Well organized, hardworking, team-oriented individual with strong negotiation and leadership skills. Highly motivated with proven ability to handle multiple tasks, positive attitude and ensure attention to detail. Outstanding work ethic, communication skills, energetic with a strong desire to acquire new skills, train employees, strive for excellence.
Diligent Leasing Professional with proven track record in leading teams to success through effective management and strategic planning. Demonstrated expertise in coordinating projects and fostering team collaboration, achieving significant milestones. Utilized leadership and communication skills to drive team performance and ensure project completion.
Experienced leadership professional prepared to guide teams effectively. Strong focus on collaboration and achieving results, ensuring adaptability with changing needs. Proficient in project management, conflict resolution, and strategic planning. Reliable and flexible, fostering cohesive and productive team environment.
Overview
18
18
years of professional experience
Work History
Centralized Leasing Team Lead
Greystar Property Management
08.2023 - 01.2025
- Trained new team members by relaying information on company procedures and workflow requirements.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Lease Consultant
Greystar Property Management
10.2019 - 01.2025
- Enhanced tenant satisfaction by promptly addressing concerns and providing excellent customer service.
- Conducted thorough background checks on prospective tenants, minimizing risk of late payments or evictions.
- Reduced vacancy rates by proactively marketing available properties through various online platforms and open house events.
- Facilitated seamless transitions between leases by coordinating move-out procedures according to established guidelines.
- Increased lease renewal rates by building strong rapport with current tenants and addressing their concerns in a timely manner.
Leasing Consultant
The View Of Fort Worth
10.2018 - 08.2020
- Lease Manager, ensure application/reference information is correct. In charge of marketing/advertising apartment complex and ensure courteous customer service. Handle administrative tasks, answer phones, copy, fax. Ensure amenities and make-ready models are complete before property viewing.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Leasing Consultant/Leasing Assistant
Cantera Creek/Otto Apartments
03.2016 - 10.2018
- As Leasing Assistant, I schedule the work week for my team to ensure the office runs smoothly. Confirm rental application data and personal references of applicants, organize meetings and community events, ensure all changes and renovations for various units are completed. Assist team with tenant or unit concerns that arise, set up tours, ensure all administrative and customer service needs are completed. Keep Manager apprised of all situations needing their immediate attention. Maintain complex resident account, collected delinquencies for a 500 unit-based property, complex has undergone two rehab/renovation in the past 4 years. Kept occupied for the community at 93 to 95%.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
Real Estate Assistant
Meridian Group
01.2013 - 11.2015
- Provide professional customer service, marketing and advertising. Set-up follow-up meetings, tours and greet potential clients, sent thank you cards and emails to current and future clientele. Answered phones, copy and fax.
- Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
- Coordinated appointments to show marketed properties.
- Supported agents in managing multiple transactions simultaneously, ensuring deadlines were met consistently.
Customer Service/Sales Rep
BestBuy
08.2006 - 11.2013
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Sales and administrative tasks, cashier, returns, cleaning, credit checks, account update, perform sales floor work, stock, inventory. Plan and direct activities for sales promotions, coordinating with other department heads as required.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
Education
Associate of Arts - Art in Art/Fashion Design
Tarrant County College
Las Vegas, NVundefined
South West High School
06.2008
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Relationship building
- Task delegation
- Workflow management
Timeline
Centralized Leasing Team Lead
Greystar Property Management
08.2023 - 01.2025
Lease Consultant
Greystar Property Management
10.2019 - 01.2025
Leasing Consultant
The View Of Fort Worth
10.2018 - 08.2020
Leasing Consultant/Leasing Assistant
Cantera Creek/Otto Apartments
03.2016 - 10.2018
Real Estate Assistant
Meridian Group
01.2013 - 11.2015
Customer Service/Sales Rep
BestBuy
08.2006 - 11.2013
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South West High School
Associate of Arts - Art in Art/Fashion Design
Tarrant County College
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