Alice Forrest
Iqor
Saint Paul,US
6
Years of experience
Offering detail-oriented Enrollment Specialist experience across customer service, data entry, and administrative support; applying problem-solving and effective communication to support enrollment workflow efficiency.
Work History
Customer Service Representative
3 Years 5 Months- Delivered high-quality customer service by addressing inquiries and resolving client issues to ensure satisfaction.
- Managed and updated customer accounts, ensuring data accuracy and integrity.
- Assisted in the coordination of health screening appointments, enhancing client convenience and operational efficiency.
- Worked collaboratively with team members to streamline processes and improve service delivery.
- Escalated complex customer concerns to appropriate departments for timely resolution.
- Conducted follow-up calls to collect client feedback and support customer retention efforts.
- Utilized company software to track service metrics and generate reports for management.
Enrollment Specialist
2 Years 5 Months- Facilitated enrollment by accurately inputting and verifying personal and financial information.
- Addressed inquiries and resolved issues, delivering exceptional customer service.
- Collaborated with team members to streamline workflows, enhancing efficiency and reducing processing times.
- Conducted thorough reviews of applications to ensure compliance with company policies and regulatory standards.
- Maintained detailed records of enrollment activities, supporting accurate reporting and data management.
- Participated in training sessions to stay updated on industry trends and best practices.
Education
High School Diploma - General Studies
Timeline
Customer Service Representative
Iqor
03.2023 - 08.2026Read More
Enrollment Specialist
Lincare
07.2020 - 12.2022Read More
Northside City,Inc
High School Diploma from General Studies
Read More
Skills
Data Entry
Customer service
Active listening
Critical thinking
Problem resolution
Customer relations
Relationship building
Call center experience
Computer proficiency
Conflict resolution
Complaint handling
Microsoft Excel
Complaint resolution
Payment processing
Client relations
Professional telephone demeanor
Call center operations
Microsoft outlook
Scheduling
Follow-up skills
Call management
Appointment scheduling
Order processing
Microsoft Office Suite
Microsoft PowerPoint
Customer relationship management (CRM)
Live chat support
Dispute resolution
Spreadsheets
Work Preference
Work Type
Full TimeContract Work
Location Preference
Remote
Minimum Desired Compensation
$55000/yr
Important To Me
Career advancementWork-life balanceFlexible work hoursPersonal development programsWork from home option