Peng Moua
Saint Paul,USA
Summary
Experienced pharmacy professional with six years in prescription processing, insurance claim resolution, and customer service. Delivers effective support in pharmacy operations and excels in multitasking and data entry. Seeking opportunities to utilize strong organizational and communication skills in a pharmacy-related role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Geritom
06.2022 - Current
- Entered new prescriptions, medication renewals, and refills using Frameworks software
- Filled medications using bubble packs or vials to ensure accurate patient delivery
- Processed DUR rejects and coordinated with providers for timely prior authorizations
- Facilitated insurance claim resolutions and managed prior authorization requests efficiently
- Answered incoming calls from nurses, prescribers, and patients to address medication needs
- Delivered customer service and resolved patient concerns promptly, enhancing patient satisfaction
- Maintained organized records and supported team workflow in a fast-paced environment
Pharmacy Technician
Thrifty White Pharmacy
09.2021 - 06.2022
- Answered incoming calls from nurses and prescribers regarding patient prescriptions
- Entered new resident information and created patient profiles in pharmacy system
- Called insurance companies for overrides and resolved coverage issues
- Contacted facilities to clarify prescription questions and ensure accuracy
- Filled medications for residents using vials and packaging systems
Pharmacy Technician
Walgreens
11.2020 - 09.2021
- Filled prescriptions for patients as sent by prescribers
- Rang up customers for prescription purchases and processed returns
- Looked up patient profiles for new and authorized prescriptions
- Refilled prescriptions and checked insurance coverage validity
- Provided customer service and support at the pharmacy counter
Administrative Assistant
Mai N Moua Law Office
02.2019 - 03.2020
- Coordinated client and attorney meeting schedules, ensuring timely communication of updates
- Managed front office operations, greeted clients, and streamlined paperwork organization for improved workflow
- Organized and filed open and closed cases according to established protocols, maintaining accurate records
Education
Diploma -
Merced High School
Skills
- Prescription labeling
- HIPAA
- Communication skills
- Organizational skills
- Research
- Office Administration
- Analysis skills
- Prescription order interpretation
- Microsoft Powerpoint
- Time management
- Multitasking
- Prescription intake
- Scheduling
- Microsoft Outlook
- Teamwork
- Pharmacy technician
- Prescription labeling
- Medical records
- Data collection
- Data entry
- Drug order put-away
- Processing prescriptions
- Customer service
- Review documentation
- Medical terminology
- Interpreting and processing medication orders
Certification
- Pharmacy Technician License Present
Timeline
Pharmacy Technician
Geritom
06.2022 - Current
Pharmacy Technician
Thrifty White Pharmacy
09.2021 - 06.2022
Pharmacy Technician
Walgreens
11.2020 - 09.2021
Administrative Assistant
Mai N Moua Law Office
02.2019 - 03.2020
Diploma -
Merced High School