Pamela Cox
Integris Southwest Medical Center
OKLAHOMACITY,OK
1
Certification
3
years of professional experience
Detail-oriented pharmacy professional with experience in prescription processing, insurance billing, and pharmacy software. Strong customer service skills support accurate order entry, refill fulfillment, and issue resolution. Committed to efficient workflow and patient confidentiality.
Work History
Pharmacy Technician
7 Months- Assisted pharmacists with order entry verification, label generation, and prescription processing.
- Responded to pharmacy requests by prioritizing urgent medication preparation and refill tasks.
- Supported daily workflow by cleaning workstations and following infection control and regulatory guidelines.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted, measured, and compounded medications following standard procedures.
- Collected co-payments or full payments from customers.
- Utilized pharmacy management software to process prescriptions efficiently.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
Pharmacy Technician
2 Years 1 Month- Maintained accurate inventory counts, expiration checks, and medication storage standards.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed a wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Checked in the daily order from distributors and entered into the computer.
- Pulled medication from shelves to complete patient orders.
- Ran a machine that put medication into bubble cards.
- Went through returns from different facilities and gave credit to medications that were able to receive credit and labeled those that were to be destroyed.
- Rotated medications and stocked shelves as needed.
Education
Diploma - Medical Assisting
Certificate of Technical Studies - Phlebotomy Technician
Skills
Prescription filling
Prescription refill fulfillment
Prescription filling and labeling
Pharmaceutical calculations
Labeling accuracy
Medication order processing
Insurance billing
Insurance verification
Inventory management
Medication storage procedures
Secure storage of medications
OTC recommendations
Workflow optimization
Team collaboration
Pharmacy software proficiency
Medicare and Medicaid processing
Attention to detail
Customer service
Answering customer questions
Payment processing
Cash register operations
POS proficiency
Supply restocking
Stocking shelves
Receiving incoming supplies
Prescription labeling
Payment processing
Problem-solving skills
Prescription refill fulfillment
Pharmacy equipment upkeep
Certification
- Licensed Pharmacy Technician
Timeline
Pharmacy Technician
Integris Southwest Medical Center
03.2026 - CurrentRead More
Pharmacy Technician
Pharmacorr LLC
06.2023 - 07.2025Read More
Gwinnett Technical College
Certificate of Technical Studies from Phlebotomy Technician
Read More
Gwinnett Technical College
Diploma from Medical Assisting
Read More