Alice Gibson
Bard,NM
Overview
6
6
years of professional experience
Work History
Contact Center Representative
Presbyterian Medical Services
Santa Fe, NM
07.2022 - Current
- Managed high volume of inbound calls, providing exceptional customer service and support.
- Resolved patient inquiries efficiently, ensuring accurate information delivery and satisfaction.
- Documented interactions in electronic health record systems to maintain precise patient records.
- Collaborated with healthcare professionals to facilitate seamless communication regarding patient needs.
- Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
911 Dispatcher
Tucumcari Quay Regional Emergency Services
Tucumcari, NM
11.2019 - 07.2022
- Responded promptly to emergency calls, gathering critical information for accurate dispatching.
- Utilized advanced communication systems to coordinate with first responders and relay vital instructions.
- Monitored multiple radio frequencies to ensure seamless communication during high-pressure situations.
- Maintained detailed logs of all communications and actions taken during emergency incidents.
Education
High School Diploma -
Piedra Vista High School
Farmington, NMSkills
- Call handling
- Data entry
- Workload management
- Documentation and reporting
- Computer proficiency
Summary
Professional with strong background in customer service and communication, well-prepared to excel in this role. Known for effectively handling customer inquiries, resolving issues, and adapting to dynamic environments. Skilled in team collaboration, problem-solving, and maintaining high standards of service. Dependable, adaptable, and focused on achieving results while meeting organizational goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Accomplishments
- Telephone Service - Efficiently handled over 80 calls daily, delivering information and service to guarantee customer satisfaction.
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
Timeline
Contact Center Representative
Presbyterian Medical Services
07.2022 - Current
911 Dispatcher
Tucumcari Quay Regional Emergency Services
11.2019 - 07.2022
High School Diploma -
Piedra Vista High School