Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Advanced Call Center Technologies LLC
2024.01 - Current
Assisting with mortgage payments
Explains escrow accounts
Insurances and tax payments
Mortgage assistance programs
Data Entry Operator I
GDIT/FEMA
2023.09 - 2023.11
Assisting customer with disasters that happen during the storms and fires
Taking inbound and outbound calls at steady pace helping customers get assistance from the government.
Customer Service Representative
Young Williams
2022.08 - 2023.03
Assisting my customers with concerns they may have about applications or information needed about our different programs
Taking inbound calls, at a steady pace, insuring that customers receive accurate information politely and promptly.
Patient Services Representative
ABM
2018.03 - 2021.09
Answered patient questions and fielded complaints to resolve issues
Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
Coordinated with patients and healthcare professionals to meet patient needs
Scheduled and confirmed patient appointments with patients and healthcare professionals.
Education
High School Diploma -
Many High School
05.2020
Skills
Call Centers
Customer relations
Customer Service
Data Evaluation
Problem Resolution
Credit card payment processing
Report generation
Courteous demeanor
Inbound and Outbound Calling
Technologically savvy
Problem-solving abilities
Microsoft Office expertise
Paperwork Processing
Timeline
Customer Service Representative
Advanced Call Center Technologies LLC
2024.01 - Current
Data Entry Operator I
GDIT/FEMA
2023.09 - 2023.11
Customer Service Representative
Young Williams
2022.08 - 2023.03
Patient Services Representative
ABM
2018.03 - 2021.09
High School Diploma -
Many High School
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