ALICE HOLDEN
Shreveport,LA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Advanced Call Center Technologies LLC
01.2024 - Current
- Assisting with mortgage payments
- Explains escrow accounts
- Insurances and tax payments
- Mortgage assistance programs
Data Entry Operator I
GDIT/FEMA
09.2023 - 11.2023
- Assisting customer with disasters that happen during the storms and fires
- Taking inbound and outbound calls at steady pace helping customers get assistance from the government.
Customer Service Representative
Young Williams
08.2022 - 03.2023
- Assisting my customers with concerns they may have about applications or information needed about our different programs
- Taking inbound calls, at a steady pace, insuring that customers receive accurate information politely and promptly.
Patient Services Representative
ABM
03.2018 - 09.2021
- Answered patient questions and fielded complaints to resolve issues
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
- Coordinated with patients and healthcare professionals to meet patient needs
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
Education
High School Diploma -
Many High School
05.2020
Skills
- Call Centers
- Customer relations
- Customer Service
- Data Evaluation
- Problem Resolution
- Credit card payment processing
- Report generation
- Courteous demeanor
- Inbound and Outbound Calling
- Technologically savvy
- Problem-solving abilities
- Microsoft Office expertise
- Paperwork Processing
Timeline
Customer Service Representative
Advanced Call Center Technologies LLC
01.2024 - Current
Data Entry Operator I
GDIT/FEMA
09.2023 - 11.2023
Customer Service Representative
Young Williams
08.2022 - 03.2023
Patient Services Representative
ABM
03.2018 - 09.2021
High School Diploma -
Many High School