Summary
Overview
Work History
Education
Skills
Timeline
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Alice Holland

Brooklyn,NY

Summary

Dedicated professional with a strong work ethic and a background in customer service, hospitality, and fitness industries. Expertise in relationship management and team leadership, ensuring high levels of trust and collaboration. Creative storyteller with a talent for engaging audiences through multiple formats. Versatile and resourceful, thriving in both administrative and production capacities.

Overview

11
11
years of professional experience

Work History

Sales Associate

Balmain
New York, NY
11.2022 - Current
  • Orchestrated personalized triage approaches in a luxury retail environment, tailoring concierge services to individual client needs, contributing to an elevated customer experience.
  • Generated $1.6 million in sales revenue, showcasing a proven track record of driving significant financial contributions to the business. Leading team meetings & established clear expectations for my team members, providing guidance when needed.
  • Played a key role in driving sales and fostering strong relationships. Leveraged excellent interpersonal skills to engage with clients, effectively communicate product features and benefits, and convert prospects into clients.

Pilates Instructor

New York Pilates
New York, NY
06.2021 - 11.2023
  • Experienced Pilates instructor with a strong background in guiding individuals and mentoring them in achieving their fitness goals. Skilled in providing personalized instruction, adapting workouts to individual needs, and promoting a positive, supportive learning environment. Demonstrated ability to inspire and motivate clients to reach their full potential in Pilates practice.
  • Participating in workshops and development sessions to improve understanding of the discipline and service to clients.
  • Attended photoshoots and modeled garments for catalogs, magazines, websites, and other print media.

Sales Associate

Alexander Wang Inc.
New York, NY
10.2021 - 10.2022
  • Engaging customers in conversation and giving advice on general trends in the fashion world to drive sales and build relationships.
  • Answering incoming telephone calls and emails to provide store products and service information.
  • Generated one million dollars in sales revenue, showcasing a proven track record of driving significant financial contributions to the business.

Flight Attendant

SkyWest Airlines
Queens, NY
03.2017 - 02.2020
  • Provided top quality safety and service to passengers. Demonstrated safety equipment and procedures to meet FAA guidelines, managed pre-flight security checks, organized the aircraft, prepared and served meals and beverages, maintained open communication with the crew, provided positive crew member support, and maintained a friendly and professional appearance at all times.
  • I greeted passengers, answered questions, directed them to their seats, and ensured a positive and efficient customer experience.
  • Administered and coordinated emergency procedures or care, enhancing onboard safety.

Pilates Instructor

Sheppard Method Pilates Studio
Los Angeles, CA
05.2015 - 02.2017
  • Instructed classes in mat, reformer and chair Pilates exercises to clients of all ages.
  • Contributed to team success and member needs by collaborating with other instructors to cover classes and develop new offerings.
  • Demonstrated proper form and technique while providing verbal cues and physical adjustments to ensure safety during exercise sessions.

Performer

Disney Cruise Lines
Cape Canaveral, FL
06.2014 - 03.2015
  • Performed Broadway-choreographed routines for cruise entertainment. Hosted shows and engaged guests on and off stage.
  • Provided outstanding customer service to cruise guests by managing meet-and-greet character interactions and maintaining the demand of excited and/or disgruntled guests.
  • Handled complaints from guests in an efficient manner while working toward satisfactory resolutions.

Education

FAA Certification - Flight Attendant Training

Skywest Airlines
Salt Lake City, UT
03.2017

Pilates Certification - Pilates

Sheppard Method Pilates
Los Angeles, CA
03.2016

Bachelor of Arts - Dance

California Institute Of The Arts
Valencia, CA
05.2011

Skills

  • 10 years in luxury service
  • Innovative CRM
  • Pulling KPI reports
  • Creative direction, styling, product knowledge and merchandising
  • Sales target achievement
  • Adaptability with an emphasis on conflict resolution
  • Team leadership
  • Multitasking
  • Extensive and certified knowledge of mat and reformer Pilates

Timeline

Sales Associate

Balmain
11.2022 - Current

Sales Associate

Alexander Wang Inc.
10.2021 - 10.2022

Pilates Instructor

New York Pilates
06.2021 - 11.2023

Flight Attendant

SkyWest Airlines
03.2017 - 02.2020

Pilates Instructor

Sheppard Method Pilates Studio
05.2015 - 02.2017

Performer

Disney Cruise Lines
06.2014 - 03.2015

FAA Certification - Flight Attendant Training

Skywest Airlines

Pilates Certification - Pilates

Sheppard Method Pilates

Bachelor of Arts - Dance

California Institute Of The Arts

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