ROBERT JO MIYASAKI
Richmond,VA
Summary
Dynamic professional eager to thrive in a collaborative environment that fosters skill development and aligns with company objectives. Committed to contributing to team success while enhancing expertise and driving collective morale. Engaged with like-minded professionals dedicated to achieving excellence and innovation. Passionate about creating a positive workplace culture that motivates and inspires all team members.
Overview
14
14
years of professional experience
Work History
Sales Associate
Schwarzschild Jewelers
Richmond, VA
01.2022 - Current
- Drove achievement of sales goals in a high-traffic retail environment.
- Executed cash handling procedures to ensure accurate financial transactions.
- Assisted customers with inquiries and product-related issues. Supported team members in achieving customer satisfaction goals. Resolved customer complaints through effective communication and problem-solving.
- Applied knowledge of diamonds to enhance product selection and customer education.
- Surpassed monthly sales targets through strategic client engagement.
- Demonstrated expertise in managing relationships with international brands.
- Demonstrated expertise in watches and jewelry, ensuring high-quality standards.
- Achieved $800k in sales to drive company growth in the initial fiscal year.
Sales Associate
Banter By Piercing Pagoda
Richmond VA
01.2022 - 12.2022
- Drove achievement of sales goals in a high-traffic retail environment.
- Processed cash transactions accurately and efficiently. Assisted customers with cash-related inquiries and transactions. Supported team in maintaining cash handling procedures.
- Assisted customers with inquiries and resolved issues promptly. Supported team members in delivering quality service to clients. Facilitated communication between customers and service teams.
- Surpassed monthly sales targets through strategic client engagement.
- Achieved sales performance exceeding store averages by 30%.
Customer Solutions Specialist
Guam Telecommunication Authority
Tamuning, Guam
01.2021 - 12.2021
- Facilitated service selection and executed upselling strategies to enhance customer experience.
- Applied telecommunication experience to effectively assist customers in navigating service options.
Sales Trainer
L'Oréal Company
Tumon Bay, Guam
01.2019 - 12.2020
- Delivered comprehensive training programs to enhance intercultural communication competencies among participants.
- Analyzed business operations from both retail and consumer perspectives.
Sales Representative
Kiehl's
Tumon Bay, Guam
01.2015 - 12.2019
- Evaluated various skin conditions and product efficacy to provide informed recommendations.
- Led training sessions for brand specialists to enhance employee knowledge of beauty products and talents.
- Leveraged extensive product knowledge to enhance customer interactions and support sales initiatives.
- Facilitated participation in product training sessions to enhance product knowledge.
Sales Associate
Luxury Watches
Tumon Bay, Guam
01.2012 - 12.2014
- Cultivated client relationships to drive high-end watch sales and enhance brand loyalty.
- Managed post-sales support initiatives to ensure seamless client experiences.
- Analyzed various watch brands and models to provide informed recommendations and enhance customer satisfaction.
Sales Associate
Swarovski
Tumon Bay, Guam
01.2012 - 12.2014
- Managed maintenance and compliance of luxury fashion jewelry to uphold brand integrity.
- Achieved high customer satisfaction ratings through effective service strategies. Boosted sales performance by enhancing customer interaction processes. Cultivated strong customer relationships, leading to increased repeat business.
Education
Bachelor of Arts - Communications Public Relations
University of Guam
Guam01-2018
Associate of Arts -
Guam Community College
01-2013
High School Diploma -
Simon Sanchez High School
01-2011
Skills
- Excellent Customer Service
- Excellent Written and Oral Communication skills
- Luxury Service Oriented
- Quick Learner
- Ability to Multitask
- Leadership Skills
- 10-Key (By touch)
- Proficient in Microsoft Word
Timeline
Sales Associate
Schwarzschild Jewelers
01.2022 - Current
Sales Associate
Banter By Piercing Pagoda
01.2022 - 12.2022
Customer Solutions Specialist
Guam Telecommunication Authority
01.2021 - 12.2021
Sales Trainer
L'Oréal Company
01.2019 - 12.2020
Sales Representative
Kiehl's
01.2015 - 12.2019
Sales Associate
Luxury Watches
01.2012 - 12.2014
Sales Associate
Swarovski
01.2012 - 12.2014
Bachelor of Arts - Communications Public Relations
University of Guam
Associate of Arts -
Guam Community College
High School Diploma -
Simon Sanchez High School
Awards
- Lambda Pi Eta Honor Society, 2018-01-01
- Kiehl's Certification Wings Pin, 2017-01-01
- Excellence In Collaboration Award, 2017-01-01
- No. One Location Productivity Worldwide Award, 2014-01-01
- DFS Journeyman Graduate, 2014-01-01
- DFS Apprentice Certified, 2012-01-01