JAHSEMI ROSE
Ellenwood,GA
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
3
3
years of professional experience
Work History
Sales Associate
Costco
Atlanta, Georgia
08.2022 - 02.2023
- Met merchandising standards by keeping store stocked and products faced
- Encouraged customers to make additional purchases and suggested relevant items
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Processed credit card transactions quickly and securely
- Handled customer complaints and inquiries in a courteous and efficient manner
- Drove sales through customer relationship building and suggestive selling techniques
- Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business
- Maintained inventory records for restocking purposes
- Greeted customers warmly and offered assistance
- Placed special orders, submitted online orders, or contacted other stores to find desired items
- Demonstrated product features and capabilities to potential buyers.
Customer Service Representative
Hand over
Manhattan, New York
04.2020 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Speak clearly, professionally and articulately on the telephone.
- Ability to document account notes clearly and efficiently.
Customer Service Consultant
Aflac
Atlanta, Georgia
01.2022 - 08.2022
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Managed customer escalations to senior staff or management when necessary, ensuring the appropriate level of attention was provided for a resolution.
- Handled high call volumes while maintaining a courteous and professional demeanor.
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
- Developed strong relationships with clients by consistently exceeding expectations in handling requests or concerns.
- Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Increased client retention through exceptional service and timely solutions to issues.
- Ability to communicate in a professional and confident manner using appropriate tone of voice and asking open-ended, probing questions.
- Good negotiator with an ability to persuade customers to pay; assertive; create urgency with customer
Education
Certification In C.A chiropractic -
Life University
Marietta, Georgia10.2023
High School Diploma -
Mott Hall Bridges Academy
Brooklyn, New York05.2019
Skills
- Customer Service
- Business Consultant
- Friendly Customer Service
- Customer Service Skills
- Customer Service Representation
- Excellent Customer Service
- Sales Expertise
- Multitasking Strengths
- Verbal Communication
- Excellent People Skills
- Financial Records Analysis
- Signage and Graphics
- Marketing and Advertising
- Computer Proficiency
- Graphics Editing
- Administrative Writing
- Promotions and Marketing Strategies
Additionalreferences
- Aunt
- Friend
References
- Vanessa Stanford, Costco Manager, (404) 354-5979, vanessa@gmail.com
- Duuyar Doe, Costco Manager's Assistant, (907) 312-6719, Duyaar@gmail.com
Timeline
Sales Associate
Costco
08.2022 - 02.2023
Customer Service Consultant
Aflac
01.2022 - 08.2022
Customer Service Representative
Hand over
04.2020 - 12.2021
Certification In C.A chiropractic -
Life University
High School Diploma -
Mott Hall Bridges Academy