Alice Hopkins
Normal,IL
Summary
Successful Owner/Operator with expertise in Cleaning industry and insights on competitors and clientele. Dedicated leader maintains professional relationships and negotiates beneficial deals.
Overview
10
10
years of professional experience
Work History
Owner/Operator
POWERMAIDS
03.2016 - 05.2023
- Increased customer satisfaction by providing high-quality services and timely communication.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Developed comprehensive training programs for employees to enhance skills and improve productivity.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Managed day-to-day business operations.
Caregiver/Private Personal Assistant
Self-Employed
01.2013 - 02.2016
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Drove clients to all scheduled appointments and shopped for them as well.
Education
Certificate of Study - Accounting And Business Management
Maricopa Community Colleges - Gateway Community College
Phoenix, AZ01.2016
Associate of Science - Social Services
Harold Washington College
Chicago, IL05.2006
High School Diploma -
St. Benedict H.S.
Chicago, IL06.1985
Skills
- Budget Development
- Personnel Management
- Operational Reporting
- Operations Oversight
- Operations Management
- Staffing
- Hiring
- Problem Solving
- Attention to Detail
Additional Information
REFERENCES
Carol Hernandez 773-616-9150 / Business Owner/ Known her 45 years
Carmyn Tessone 312-774-0989 / Social Worker / Known her 20 years
Arlene Hopkins 773-710-3700/ Hair Stylist/ Known her 26 years
Timeline
Owner/Operator
POWERMAIDS
03.2016 - 05.2023
Caregiver/Private Personal Assistant
Self-Employed
01.2013 - 02.2016
Certificate of Study - Accounting And Business Management
Maricopa Community Colleges - Gateway Community College
Associate of Science - Social Services
Harold Washington College
High School Diploma -
St. Benedict H.S.