Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Elias Goldman

Elias Goldman

West Monroe,LA

Summary

Dynamic leader with a proven track record at Goldman Gutter & Patio Covers, adept in operations management and relationship building. Excelled in developing marketing strategies and fostering customer loyalty, significantly enhancing business growth. Skilled in negotiation and team leadership, consistently achieving and surpassing sales targets. Demonstrates a strong work ethic and exceptional decision-making abilities.

Met with customers to present different ideas and new product designs that would separate them from other homes nearby and not look like every other house in their neighborhood. Also took before & after pictures of different jobs to show the new potential customers how it would look on their new home that they already loved. My goal was to make them live their home more now than before we started.

Overview

27
27
years of professional experience

Work History

Owner/Operator

Goldman Gutter & Patio Covers
10.2005 - 09.2023
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Developed business plan, processes and procedures to provide superior Product or Service to customers.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
  • Trained and motivated employees to perform daily business functions.
  • Implemented effective financial management practices, improving cash flow and profitability.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
  • Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Fostered strong professional network and partnership building skills to connect with quality leads.
  • Improved safety standards by regularly reviewing protocols and implementing necessary updates.
  • Operated with safety and skill to avoid accidents and delays.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Assisted in recruiting, hiring and training of team members.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.

General Foreman

Smith Blind & Awning
08.2000 - 08.2005
  • Worked alongside team to accomplish work goals according to schedule.
  • Performed job safety analysis on daily basis to mitigate risks for all workers and visitors to job sites.
  • Completed final walkthroughs at job sites to close out projects.
  • Achieved timely completion of projects with strict adherence to budget constraints and quality standards.
  • Demonstrated strong leadership abilities in managing diverse teams to achieve common goals while fostering a positive work environment.
  • Improved project efficiency by effectively delegating tasks and managing a team of skilled workers.
  • Delivered project updates to superintendent and detailed issues that could halt work progress.
  • Showcased exceptional adaptability when faced with unexpected project challenges, rapidly adjusting strategies and reallocating resources to maintain progress and minimize delays.
  • Reviewed blueprints, specifications and drawings to fully understand project scope ahead of time.
  • Collaborated with subcontractors for seamless coordination of work scopes, ensuring smooth project execution from start to finish.
  • Ordered necessary supplies and materials required for installation of new work and remodeling of existing systems.
  • Kept teams properly supplied with materials, tools, plans and supplementary assistance to meet project deadlines.
  • Established open lines of communication with clients, providing regular updates on project status and addressing concerns promptly.
  • Mentored junior team members in the development of their skills, providing guidance and support that facilitated career advancement opportunities.

Salesman/Delivery

Furniture Factory Gallery
02.1997 - 07.2001
  • Developed strong client relationships through consistent communication and exceptional customer service.
  • Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
  • Upheld high standards of customer service by promoting and upselling new products and services.
  • Provided after-sales support, addressing any issues promptly to ensure ongoing client satisfaction.
  • Collaborated with team members to streamline sales processes, resulting in an efficient workflow.
  • Promoted and up-sold products and services to meet needs of customers.
  • Negotiated contracts with clients to secure mutually beneficial terms and conditions for both parties.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Set and achieved company defined sales goals.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Built relationships with customers and community to promote long term business growth.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Contributed to event marketing, sales and brand promotion.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Education

Diploma -

West Monroe High School
West Monroe, LA
05.1999

Skills

  • Operations Management
  • Documentation And Reporting
  • Hiring
  • Business Planning
  • Staff Training and Development
  • Personnel Management
  • Staffing
  • Operations Oversight
  • Negotiation
  • Payroll Processing
  • Relationship Management
  • Financial Analysis
  • Budget Development
  • Marketing Strategy Development
  • DOT Compliance
  • Marketing expertise
  • Mechanical recoveries
  • Strong Work Ethic
  • Dependable and reliable
  • Customer-Oriented
  • Equipment Operation
  • Mechanical Knowledge
  • Materials Transport
  • Vehicle inspections
  • Accurate record keeping
  • Safe Driving Practices
  • Load security
  • Order picking and processing
  • Safe Driving
  • GPS and route planning
  • Transportation safety
  • Vehicle Maintenance
  • Route Planning
  • Lift up to Number pounds
  • Cargo Handling
  • Inclement weather driving
  • Clean MVR
  • Trailer maintenance
  • Tractor-trailer driving specialist
  • Customer Relations
  • Customer Service
  • Decision-Making
  • Relationship Building
  • Effective leader
  • Teamwork and Collaboration
  • Customer Retention
  • Customer Service Management
  • Staff training/development
  • Scheduling
  • Business Growth Initiatives
  • Business Management
  • Team Leadership
  • Inventory Control
  • Purchasing and planning
  • Sales Strategies
  • Sound Judgment
  • Employee Motivation
  • Payroll Administration and Timekeeping
  • Records Organization and Management
  • Hiring and Onboarding
  • Goal Setting
  • Performance Evaluations
  • Business Leadership
  • Budget Control
  • Marketing Strategies
  • Staff hiring

Accomplishments

  • Documented and resolved Issue which led to Results.
  • Supervised team of Number staff members.
  • Achieved Result by completing Task with accuracy and efficiency.
  • Achieved Result through effectively helping with Task.
  • Resolved product issue through consumer testing.
  • Safely operated Number-ton articulated dump trucks around highly congested construction sites.

Timeline

Owner/Operator

Goldman Gutter & Patio Covers
10.2005 - 09.2023

General Foreman

Smith Blind & Awning
08.2000 - 08.2005

Salesman/Delivery

Furniture Factory Gallery
02.1997 - 07.2001

Diploma -

West Monroe High School

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Elias Goldman