Alice Hurst

Schedule daily lawn service for business and residential customers. Orders equipment and supplies for the business and occasional lunch details.

• Trained and motivated employees to perform daily business functions.
• Evaluated suppliers to maintain cost controls and improve operations.
• Put together realistic budgets based upon costs and fees for successfully operating business.

• Maintain care custody and control of 85 to 100 inmates on daily basis. Conduct routine headcounts; implement defensive tactics and physical restraints to maintain security and safety within the facility. Conducted unscheduled visual; supervised the distribution of meals; maintain log book entries of events/incidents that occurred throughout the shift.

• Performed data entry operations to update database with customer responses.
• Properly directed inbound calls in phone queues to improve call flow by [Number]%.
• Troubleshot issues with telephone equipment and software to keep systems functional.
• Managed high volume of incoming calls from customers, providing outstanding customer service to callers.