Alice C. Lewis-Swain

• Provided route, schedule and information to passengers.
• Completed accident and incident reports accurately and legibly at end of scheduled shifts.
• Obeyed DOT rules and regulations and local laws to maximize safety.
• Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
• Performed pre-trip inspection and mechanical checks before scheduled run.
• Operated bus professionally and interacted with passengers to foster pleasant rides.
• Upheld strict DOT reporting records for trips, vehicles and notable incidents.
• Handled passenger emergencies or disruptions.
• Drove vehicles over routes or to destinations, complying with traffic regulations to provide smooth and safe rides for passengers.
• Adhered to strict time requirements for bus route scheduling and reported delays to dispatch.
• Inspected vehicles and checked gas, oil and water levels prior to departure..
• Used GPS navigation to follow routes and avoid potential construction or traffic delays.
• Kept accurate logs of all deliveries and trips.

• Used navigation equipment and two-way radio while remaining focused on safety.
• Operated motorized ramps and lifts to assist special needs students.
• Assisted passengers in evacuation of bus in case of emergency.
• Performed pre-trip inspection and mechanical checks before scheduled run.
• Followed schedules and routes to maintain timely arrivals and departures.
• Obeyed DOT rules and regulations and local laws to maximize safety.
• Transported students and teachers on school activity trips while exercising responsible leadership.
• Maintained order and discipline on bus to prevent accidents or injuries.
• Reported delays, accidents or other traffic and transportation situations to supervisor.
• Tallied student count, mileage and fuel usage reports, forwarding to immediate supervisor for documentation purposes.
• Regulated heating, lighting and ventilation systems for passenger comfort.
• Adhered to strict time requirements for bus route scheduling and reported delays to dispatch.
• Drove gasoline, diesel or electrically powered multi-passenger vehicles to transport students.
• Reported bus malfunctions or repairs needed.
• Reported inappropriate and disruptive student behaviors to school administration.
• Acquired and maintained certification in basic first aid and CPR.
• Operated bus safety lighting to increase safety during bus stop boarding and departing.
• Performed work assignments according to instructions received.
• Prepared reports that stated total number of students, hours worked or mileage.
• Regulated environmental controls for student comfort.
• Inspected vehicle tires, brakes, windshield wipers, lights and fluids to verify safe operation.
• Cleaned and sanitized bus interiors to lessen germ spread.
• Read maps and followed written or verbal driving directions.
• Reported accidents, hazards or transportation delays using mobile two-way radios.
• Provided safe and reliable school bus transportation service on fixed routes.

• Developed and maintained event timelines, ensuring all tasks were completed on schedule.
• Utilized event management software to track registrations, payments, and attendee feedback for continuous improvement.
• Negotiated contracts with venues, caterers, and entertainment providers to secure favorable terms and pricing.
• Coordinated logistics for international events, including travel arrangements, accommodations, and local regulations compliance.
• Ensured compliance with all health, safety, and legal requirements, minimizing risk and liability.
• Managed on-site event staff and volunteers, providing training and supervision to ensure high levels of service.
• Coordinated with sales and marketing teams to facilitate event sponsorships and partnerships, increasing event funding.

• Delivered level of service to customers in effort to build upon relationships for future clients.
• Completed daily sales reports and analyzed metrics to identify trends.
• Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
• Adhered to store policies and procedures to maintain regulatory and legal compliance.
• Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Reviewed completed work to verify consistency, quality, and conformance.

Coached and developed store associates through formal and informal interactions.

• Checked monthly sales and performance reports to support operational planning and strategic decision-making.
• Oversaw aspects of maintenance, inventory, and daily activity management.
• Supervised cashiers in processing credit, debit and cash payments to streamline sales.
• Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
• Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
• Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
• Handled scheduling for store shifts to achieve adequate staffing.
• Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
• Oversaw coaching and guidance of store employees to foster advancement in work operations.

• Transport Children To And From School, Events, Charters
• Customer Service
• Fueling
• Used navigation equipment and two-way radio while remaining focused on safety.
• Provided safe and reliable school bus transportation service on fixed routes.
• Operated motorized ramps and lifts to assist special needs students.
• Performed routine bus maintenance and cleaning for ideal condition.
• Assisted passengers in evacuation of bus in case of emergency.
• Performed pre-trip inspection and mechanical checks before scheduled run.
• Followed schedules and routes to maintain timely arrivals and departures.
• Obeyed DOT rules and regulations and local laws to maximize safety.
• Transported students and teachers on school activity trips while exercising responsible leadership.
• Reported accidents and completed required reports.
• Learned and followed school transportation procedures.
• Maintained order and discipline on bus to prevent accidents or injuries.
• Reported delays, accidents or other traffic and transportation situations to supervisor.
• Tallied student count, mileage and fuel usage reports, forwarding to immediate supervisor for documentation purposes.
• Regulated heating, lighting and ventilation systems for passenger comfort.
• Adhered to strict time requirements for bus route scheduling and reported delays to dispatch.
• Drove gasoline, diesel or electrically powered multi-passenger vehicles to transport students.
• Reported bus malfunctions or repairs needed.
• Reported inappropriate and disruptive student behaviors to school administration.
• Acquired and maintained certification in basic first aid and CPR.
• Enforced safety rules as students boarded and exited buses and crossed streets near bus stops.
• Complied with local traffic regulations and safety requirements for bus operation.
• Monitored traffic during bus stops to provide safe boarding by students.
• Operated bus safety lighting to increase safety during bus stop boarding and departing.
• Performed work assignments according to instructions received.
• Prepared reports that stated total number of students, hours worked or mileage.
• Regulated environmental controls for student comfort.
• Inspected vehicle tires, brakes, windshield wipers, lights and fluids to verify safe operation.
• Cleaned and sanitized bus interiors to lessen germ spread.
• Maintained order among passengers and explained safety rules and hazards.
• Read maps and followed written or verbal driving directions.
• Reported accidents, hazards or transportation delays using mobile two-way radios.