Alice Lipsey

Foodservice responsibilities include overseeing six kitchens during meal times, completing payroll and work schedules, attending resident council food meetings and dining PIP meetings, entering in new residents into the system, and printing out meal tickets.

• Maintain kitchen cleanliness and sanitation through correct procedures and cleaning schedules.
• Create lists for restocking items, first-in, first-out protocol, as well as lists for expiration dates of food and beverage items that indicate when each item should be discarded.
• Monitor temperature logs to adhere to health department standards and ensure food products, dish machines, refrigerator, and freezer temperatures are within a safe range.
• Oversaw food preparation in the main kitchen and monitored the food presentation in the kitchenettes.
• Developed new recipes for menu changes which are suitable for regular diets, as well as therapeutic diets and mechanically altered texture diets.
• Collect food production sheets from each kitchenette after tallied counts of resident food from their meal tickets for the following day and create a food production sheet for the cooks to ensure appropriate amounts of food is being made, as well as to avoid any food waste.

Clinical work includes assessing new residents to inquire about satisfaction, quality and personal preferences, as well as any food dislikes and/or food allergies.

• Provide nutritional supplements for weight gain, additional protein, and wound healing.
• Consult with the dietitian to plan menus appropriate for patient needs.
• Attend care plan meetings with individual patients and their family members to discuss nutritional status.

• Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
• Assigned customers to tables suitable for needs and restaurant section rotation.
• Resolved customer complaints to maintain complete customer satisfaction and workforce effectiveness.
• Completed cleaning tasks to ensure a quality restaurant experience.
• Tracked office supplies and restocked low items to keep team members on-task and productive.
• Managed and properly accounted for petty cash issued to facilitate general office activities.
• Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
• Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
• Assisted in preparation and processing of payroll to facilitate prompt staff payments.
• Managed supervisor itinerary and appointments and streamlined scheduling procedures.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
• Developed internal requirements and standards to minimize regulatory risks and liability across programs.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
• Interceded between employees during arguments and diffused tense situations.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Organized meetings for executives and coordinated availability of conference rooms for participants.
• Improved office operations by automating client correspondence, record tracking and data communications.
• Organized spaces, materials and catering support for internal and client-focused meetings.
• Completed bi-weekly payroll for Number employees.
• Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
• Interacted with customers by phone, email, or in-person to provide information.
• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
• Implemented project management techniques to overcome obstacles and increase team productivity.