Ashley Blackwell
Greensboro,NC
Summary
Driven by a results-focused approach, I leveraged my problem-solving and case management skills at Dismas Charities to enhance service delivery and client outcomes. My tenure included streamlining case documentation, boosting team productivity by implementing efficient workflows, and significantly improving client employability and support, showcasing my ability to multitask and maintain a positive attitude under pressure.
Overview
11
11
years of professional experience
Work History
Case Manager
Dismas Charities
04.2022 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Employment Specialist
Dismas Charities
07.2021 - 04.2022
- Assisted clients with completing job applications and submitting resumes to improve interview chances.
- Established strong relationships with local employers to match clients with suitable job opportunities.
- Provided ongoing support and guidance for clients during their job search, leading to increased confidence and motivation.
- Enhanced client employability by conducting thorough assessments and identifying individual strengths and weaknesses.
- Tracked client progress through detailed case notes and regular follow-ups, ensuring efficient service delivery.
Resident Monitor Supervisor
Dismas Charities
02.2016 - 07.2021
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and coached and trained to improve weak areas.
- Oversaw daily operations of the Central Monitoring Office, ensuring smooth workflow and timely completion of tasks.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Performed routine inspections of facility equipment to ensure proper functioning and adherence to safety standards.
Resident Monitor
Dismas Charities
08.2013 - 02.2016
- Contributed to maintaining a secure facility by diligently monitoring inmate activities and behavior.
- Administered drug tests to inmates.
- Ensured accurate documentation of incidents and violations, maintaining clear communication with supervisory staff.
- Monitored visitations to ensure adherence to guidelines, maintaining a safe environment for all parties involved during interactions.
- Upheld strict compliance to facility policies, educating residents on rules and expectations consistently.
Education
Bachelor of Arts - Criminal Justice
University of North Carolina At Wilmington
Wilmington, NC12.2012
Skills
- Problem-Solving
- Case Management
- Organization and Multitasking
- Case Needs Assessment
- Positive Attitude
- Fast Learner
- Certified in CPR/AED
- Documentation proficiency
Timeline
Case Manager
Dismas Charities
04.2022 - Current
Employment Specialist
Dismas Charities
07.2021 - 04.2022
Resident Monitor Supervisor
Dismas Charities
02.2016 - 07.2021
Resident Monitor
Dismas Charities
08.2013 - 02.2016
Bachelor of Arts - Criminal Justice
University of North Carolina At Wilmington
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