Alice Lopez
Lilburn,Georgia
Summary
Dedicated customer service professional with proven skills in active listening and conflict resolution. Committed to enhancing customer satisfaction through effective communication and efficient task management.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.
Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.
Results-driven Customer Service Manager adept at maintaining high productivity and efficiency in task completion. Specialize in conflict resolution, team leadership, and customer satisfaction strategies. Excel in communication, problem-solving, and adaptability to meet and exceed customer service goals.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Manager
Chic-Fil-A
Stone Mountain, Georgia
01.2016 - 02.2022
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained team members on food safety standards and service protocols.
- Managed inventory levels to maintain stock availability and reduce waste.
- Coordinated staff schedules to optimize coverage during peak hours.
- Collaborated with management on promotional initiatives for increased sales engagement.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
Store Manager
Burger King
Stone Mountain, Georgia
01.2008 - 02.2015
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Managed staff schedules to optimize labor and meet business needs.
- Trained new team members on service protocols and food safety standards.
- Implemented promotional campaigns to drive sales and enhance customer engagement.
- Conducted inventory checks to maintain stock levels and minimize waste.
- Resolved customer complaints promptly to uphold company reputation and loyalty.
- Led team meetings to communicate goals and encourage collaboration among staff.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Manager's Assistant
7/11 Convenience Store
Duncan, SC
08.2004 - 12.2009
- Assisted with daily store operations and customer service tasks.
- Managed inventory levels and restocked shelves as needed.
- Processed transactions accurately at the cash register.
McDonald's
Crew member then promoted to manager
Blacksburg, WI
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
Manager
Chic fil a
Decatur, Ga
02.2023 - 11.2025
- Trained team members on food safety standards and service protocols.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Enhanced team morale and retention through recognition programs and career development opportunities.
Education
High School Diploma -
Bainbridge High Scool
1 Bearcat Blvd,Bainbridge, GA 3981905-2025
Skills
- Customer service
- Service referrals
- Active listening
- Conflict resolution
- Time management
- Task prioritization
- Leadership qualities
- Team leadership
- Flexible schedule
- Reliability and punctuality
- Decision-making
- Positive attitude
- Professional appearance
- Integrity
Languages
English
Professional
Spanish
Professional
Certification
- Serv Safe
- Bilingual in Spanish
- Dependable
- Honor Roll Society
- Presidents Award
Accomplishments
- Helped start and Managed my Husband's Company and Payroll.
- A Honer Roll/ Advanced Classes
- Beta club
- Presidential Award
References
References available upon request.
Timeline
Manager
Chic fil a
02.2023 - 11.2025
Manager
Chic-Fil-A
01.2016 - 02.2022
Store Manager
Burger King
01.2008 - 02.2015
Manager's Assistant
7/11 Convenience Store
08.2004 - 12.2009
McDonald's
Crew member then promoted to manager
High School Diploma -
Bainbridge High Scool