Summary
Overview
Work History
Education
Skills
Certification
Timeline
Alice Moreland

Alice Moreland

Cosmetologist And Esthetician. Customer Service
Mansfield,OH

Summary

Self-motivated individual offering excellent skills in customer service upselling products Focused Consistent Customer-service focused Flexible Dependable Energetic Multi-task-oriented Customer-focused Authorized to work in the US for any employer. Citizen, born and raised in Ohio of the US.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Supervisor to Associate

JCPenney
Ontario , OH
08.2023 - Current
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

I decided to step down to part time.

Owner/Operator

Alice's All About Faces
07.1999 - Current
  • Managed booth rental scheduling to optimize occupancy and revenue. Delivered exceptional customer service to enhance client satisfaction. Handled cash transactions accurately and efficiently. Developed website marketing strategies to increase visibility and attract new clients. Streamlined ordering process to ensure timely delivery of services. Maintained cleanliness and organization within operational areas. Completed service requests promptly to meet client expectations.

Associate, Sales Manager/Assistant Store Manager

Tractor Supply
04.2022 - 11.2022
  • Oversee daily operations, banking, open & closing of the store. Customer service, Cashier, straightening up, overseeing, coaching of employees. Offering great customer service, cleaning. Computer skills.

Team Lead

Kohl's
10.2021 - 01.2022
  • Position lead

Team Lead/Supervisor over Front End

Walmart
01.2021 - 05.2021
  • Team Lead over front end. Over cashiers and their breaks & lunches, cart people, money center, customer service, open and close, daily reports, and bank deposits and safe. Handling of customer complaints.

Lowe's
01.2016 - 01.2021
  • Customer Service, Cashier, Paint department, Sales Appliances, and on the floor. Money bank room safe, deposits and ordering money.

Education

Licensed Cosmetologist and Esthetician - Cosmetology

Port Lucie Board of Cosmetology, Port Saint Lucie, FL
07-1999

Real Estate

Atlanta Real Estate License Board, Atlanta, GA
09-1997

GED - General & Business

New Philadelphia High School, New Philadelphia, OH
05-1972

Skills

Yardi (1 year)

Upselling (10 years)

Typing (10 years)

Dermabrasion

Microsoft Outlook

Data entry (10 years)

Computer literacy (10 years)

Sales (10 years)

English

Administrative experience (10 years)

Guest relations

Makeup application

Cashiering (10 years)

Office manager experience

Fair Housing regulations

Event planning

Program management

Mentoring

Customer relationship management

Time management

Organizational skills

Website maintenance

Marketing

Customer service

Leadership

Hair styling

Bookkeeping

Property leasing

Home care

Computer operation

Cleaning

Relationship management

Account management

Pricing

Stocking

Property management

Home health

Nail Care

Body Waxing (10 years)

Management

Computer skills (10 years)

Supervising experience

Microsoft Word

Microsoft Office

Front desk

Human resources

Retail management

Guest Services

Retail sales

Sales

Personal Assistant Experience

Communication skills

Driving

Van driver

Payroll

Accounting

Certification

Esthetician License

Timeline

Supervisor to Associate - JCPenney
08.2023 - Current
Associate, Sales Manager/Assistant Store Manager - Tractor Supply
04.2022 - 11.2022
Team Lead - Kohl's
10.2021 - 01.2022
Team Lead/Supervisor over Front End - Walmart
01.2021 - 05.2021
- Lowe's
01.2016 - 01.2021
Owner/Operator - Alice's All About Faces
07.1999 - Current
Port Lucie Board of Cosmetology - Licensed Cosmetologist and Esthetician, Cosmetology
Atlanta Real Estate License Board - , Real Estate
New Philadelphia High School - GED, General & Business
Alice MorelandCosmetologist And Esthetician. Customer Service