Alice Mota
Los Angeles,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, fast learner committed to customer service and efficiency. Adapt at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive experience.
Overview
10
10
years of professional experience
Work History
Driver Experience Coordiantor
Remprex
Commerce, CA
01.2025 - Current
- Manage in-bound and out-bound gates.
- Assist drivers when help is needed.
- Make sure all gates and portals are running correctly.
- Answer calls, chats and emails.
- Run commands and send emails to the correct emails needed to fix errors.
- Remain calm and professional in stressful circumstances.
- Assist in helping out peers when needed.
- Following safety protocols, when operating company vehicle and out in yard fixing gates.
UPS Specialist
Remprex
Commerce, CA
10.2022 - 01.2025
- Making sure all UPS arrive with correct billing information ready to board onto the correct train.
- Keep track of all UPS units that in-gate.
- Send out emails to the correct emails when unit has no billing or any issue with UPS.
- Work on manifest and send out on correct times.
- Keep track of street enroutes making sure units are in-gating in a timely manner.
- Manage both in-gates and out-gates.
- Inspections on units making sure no UPS comes with damages, if so refer to mechanics to get fixed ASAP.
Field Gate Operator
Remprex
Commerce, CA
07.2021 - 10.2022
- Making sure units in-gate without damages, correct hazmat and ready to be loaded onto train.
- Make sure units are all stenciled correctly when in-gating.
- Assist drivers when not registered or when unit has an error.
- Assist drivers at the in-gates and out-gates.
- Answer inbound calls, call security when needing assistance
CNA/General Kitchen Worker
El Arca Inc
Los Angeles, CA
02.2020 - 06.2021
- Maintained a clean, safe environment for the patient.
- Provided assistance with activities.
- Help change diapers.
- Helped patients walk with or without self help devices.
- Use mobility devices to transport patients.
- Assist in preparing meals according to prescribed diets and needs, such as chopped meals making into pure or thinly chopped.
- Assist patients by feeding into tubes
Cahier/ Bakery Clerk
Food 4 Less Supermarket
Los Angeles, CA
08.2016 - 01.2020
- Stocked shelves with merchandise when needed.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Providing excellent customer service.
- Operated cash register efficiently and accurately.
- Maintained cleanliness of checkout area including countertop belts and registers.
- Baked breads, decorated cakes and writing.
- Baked and fried chicken.
- Adhered to health and safety standards while preparing food.
Education
High School Diploma -
Theodore Roosevelt High School
Los Angeles, CA07-2012
Skills
- Microsoft office
- Inbound and Outbound calling
- Complaint resolution
- Feeding assistance
- Patient care
- Compassionate
- HIPPAA compliance
- Cleaning and sanitizing
- Time management
- Customer service
- Clean driving record
- Teamwork and collaboration
Timeline
Driver Experience Coordiantor
Remprex
01.2025 - Current
UPS Specialist
Remprex
10.2022 - 01.2025
Field Gate Operator
Remprex
07.2021 - 10.2022
CNA/General Kitchen Worker
El Arca Inc
02.2020 - 06.2021
Cahier/ Bakery Clerk
Food 4 Less Supermarket
08.2016 - 01.2020
High School Diploma -
Theodore Roosevelt High School