ALICE NEGRETE
Avondale,AZ
Summary
Highly skilled and accomplished Restaurant/Operations Manager. Extensive experience in team coaching and development, strategic planning, and change management within the restaurant and cruise line industries. Solid foundation in Business Management, with a strong focus on employee engagement, performance improvement, and organizational development. Trying to utilize my skills and experience in customer relations in an new industry. Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.
Overview
22
22
years of professional experience
Work History
Recruiter Specialist
Fieldwork
Phoenix, AZ
07.2024 - Current
- Supported focus group initiatives by actively connecting with suitable candidates using varied methods.
- Screened and assessed candidates over the phone based on demographic criteria and project-specific requirements to ensure accurate participant selection.
- Organized participant recruitment and scheduling for diverse research methods while maintaining strict timelines.
- Ensured precise participant recruitment by understanding client and study-specific demands in partnership with project managers.
- Ensured high engagement and professionalism with participants to foster a positive experience.
- Safeguarded confidential participant information and adhered to data privacy regulations.
- Addressed and resolved participant issues to maintain engagement.
Manager
CUCINA TAGLIANI
03.2013 - Current
- Directed and supervised a professional team, emphasizing recruitment, hiring, training, and development to maintain high-performance staff.
- Implemented strategic planning to elevate team productivity.
- Designed and administered training programs to enhance employee skills and service standards.
- Handle employee relations, including conflict resolution and performance management, to maintain a positive work environment.
- Optimized cost control through effective handling of scheduling, budgeting, and procurement.
- Contributed significantly to achieving year-over-year revenue growth.
Manager/Server
NORWEGIAN CRUISE LINE
05.2003 - 05.2012
- Trained staff to maintain exceptional service quality.
- Focused on employee development and retention through effective coaching and mentoring.
- Drove performance enhancements through the establishment of a guest-focused service culture.
- Managed staff schedules and assignments, ensuring operational efficiency for special events.
- Implemented strategies enhancing cost efficiency, productivity, and profitability.
Education
Four-Year Degree - Business Management
UNIVERSITY OF TRANSYLVANIA
Brasov, RomaniaHigh School Diploma -
M.I.U.
Brasov, RomaniaSkills
- Organizational Strategy
- Coaching Employees
- Employee Integration
- Performance Management
- Budget Management
- Problem-Solving Expertise
- Employee Relations
- Continuous Quality Improvement
- Operations management
- Recruiting and interviewing
- Vendor management
- Performance evaluations
- Conflict resolution
- Performance management
Timeline
Recruiter Specialist
Fieldwork
07.2024 - Current
Manager
CUCINA TAGLIANI
03.2013 - Current
Manager/Server
NORWEGIAN CRUISE LINE
05.2003 - 05.2012
Four-Year Degree - Business Management
UNIVERSITY OF TRANSYLVANIA
High School Diploma -
M.I.U.
References
References available upon request.
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