Alice Ochoa
3018 Lime Ave Fullerton,CA
Summary
Results-driven Customer Support Specialist with over 18 years of aerospace experience managing complex customer accounts. Known for maintaining calm under pressure and delivering exceptional service, contributing to enhanced customer satisfaction and long-term relationships.
Overview
29
29
years of professional experience
Work History
Customer Support Specialist
Collins Aerospace
Westminster, CA
2007.09 - 2025.12
- Managed high-volume customers from quote request to order delivery, ensuring seamless transactions.
- Responded to client inquiries regarding order status, expedited requests, cancellations, and returns.
- Developed relationships through consistent communication via email, phone calls, and in-person visits.
- Identified and escalated critical part requirements to prevent delays.
- Collaborated with planning, finance, and delivery assurance teams to maintain project alignment.
- Executed material planning by leveraging MRP for requirement determination and schedule alignment.
- Tracked build execution by monitoring material requests and work orders across production centers.
- Distributed priority dispatch reports to optimize shop floor operations.
Customer Service Representative
Junkers Hardwood
Anaheim, California
2004.03 - 2007.07
- Managed customer calls regarding order placements, technical inquiries, and delivery status.
- Entered orders efficiently to ensure accurate processing.
- Scheduled deliveries to optimize logistics and meet customer expectations.
- Authorized returns in compliance with company policies.
Logistics Coordinator
The Orman Grubb Co
Anaheim, California
1996.10 - 2007.02
- Coordinated daily transportation activities, including scheduling, routing, tracking, and customer notifications.
- Maintained comprehensive documentation for shipments, encompassing invoices and packing lists.
- Collaborated with sales teams to meet customer delivery requirements efficiently.
Skills
- Order management
- Problem solving
- Organizational skills
- Independent work
- Customer relationship management
- Time management
Timeline
Customer Support Specialist
Collins Aerospace
2007.09 - 2025.12
Customer Service Representative
Junkers Hardwood
2004.03 - 2007.07
Logistics Coordinator
The Orman Grubb Co
1996.10 - 2007.02