SCHERRILLE MURRAY
New York,NY
Summary
Detail-oriented professional with extensive experience supporting construction, shipping, and retail service needs. Skilled in coordinating schedules, updating orders, and resolving issues with customers, field crews, and internal teams. Focused on timely delivery, accurate records, and reliable client support.
Overview
32
32
years of professional experience
Work History
Customer Support Specialist
S&C Construction
Brooklyn, New York
08.2007 - 09.2026
- Monitored customer inquiries and followed up on pending construction service needs to enhance client satisfaction.
- Assisted construction clients with order updates, service requests, and schedule changes to ensure timely project delivery.
- Coordinated with field crews, estimators, and office staff on job details to streamline communication and project execution.
- Maintained accurate records for contracts, permits, and service communications.
Service Coordinator
J Murray's Exports
New York, New York
11.1994 - 09.2011
- Coordinated export service schedules with shipping, warehouse, and customs teams
- Prepared export documents for international orders and compliance checks
- Resolved shipment issues with carriers, suppliers, and internal operations staff
- Updated service records, order details, and export files for accuracy
Customer Service Coordinator
Colzie's Clothing
Jersey City, New Jersey
03.1999 - 01.2010
- Provided customers with detailed information on clothing sizes, fit, and style to enhance their shopping experience.
- Collaborated with sales teams to streamline after-sales support processes, improving customer satisfaction.
- Coordinated scheduling of clothing alterations for customers, pickups, and special-occasion clothing services
- Supported sales staff by providing information on product availability and addressing order inquiries.
Education
High School Diploma -
George Westinghouse
Brooklyn NY06-1991
Skills
- Service order management
- Service scheduling
- Contract administration
- Compliance coordination
- Customer relationship management
- Problem solving
- Records management
- Issue resolution
- Clear communication
- Empathy and patience
- Service ticket management
- Order management
- Document control
Timeline
Customer Support Specialist
S&C Construction
08.2007 - 09.2026
Customer Service Coordinator
Colzie's Clothing
03.1999 - 01.2010
Service Coordinator
J Murray's Exports
11.1994 - 09.2011
High School Diploma -
George Westinghouse