ALICE OKUNOLA
Syracuse,UT
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Upbeat, customer-focused Sales Associate with 10 years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experiences through welcoming interactions and extensive product knowledge.
Overview
5
5
years of professional experience
Work History
Sales Associate
Verizon
05.2023 - Current
- Listening to customers' needs and making appropriate recommendations.
- Promoting our products and services.
- Communicating the value of our offerings.
- Influencing the purchasing decisions of new and existing customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Use technology resources to assist customers in locating and selecting items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Attended weekly team meetings to review performance goals and objectives.
- Worked with fellow sales team members to achieve group targets.
Customer Advocate Specialist
University Of Utah Health
04.2023 - 05.2023
- Provides excellent customer service by resolving concerns and responding to inquires in a professional and engaging manner.
- Coordinates services provided to customers according to policies and procedures, and provides customer education, as needed.
- Maintains excellent schedule adherence and productivity standards.
- Handles all customer contacts in a timely and efficient manner. Customer contacts include patient scheduling requests, sending provider messages, customer inquires, complaints and feedback calls.
- Performs other administrative or clerical duties and projects as assigned by the manager.
Regulatory Support Coordinator
05.2022 - 10.2022
- Elligo Health
- Maintains confidentiality, prioritizes, and manages work effectively and provides exceptional customer service internally and externally
- Provide friendly customer service while handling calls for order placement and product inquiry
- Liaises with Site, Client, and IRB throughout the study to assist with regulatory maintenance, including:
- Updating and filing of essential personnel and facility documents
- Developing and maintaining tracking system
- Performing quality reviews of the eISF
- Assists with maintenance of department's mailbox
- Gathers, enters and/or updates data to maintain company records and databases
- Manage eReg access for users
- Performs other duties and responsibilities, as required
Supply Chain Customer Service Representative
Home Depot
07.2020 - 05.2022
- responsible for maintaining workflow by assisting managers and supervisors with the coordination of warehouse duties, including inventory, creating packaging slips and reports, and fulfilling customer orders
- Enter data for inbound and/or outbound freight into the Warehouse Management System (WMS).
- Provide friendly customer service while handling calls for order placement and product inquiry
- Detailed documentations of customer interaction into the system while on the phone
- Coordinate workload allocation among warehouse workers, material handlers and drivers
- Keep customers informed on status of their orders, reconcile errors in a cost-effective manner
- Resolves post-order issues such as returns and follow up to ensure customer needs are met
- De-escalate situations involving dissatisfied customers, offering patient assistant and support
- Prepare work orders; troubleshoot orders and resolve discrepancies as needed
- Allocate and research inventory for orders
- Process, audit and file various documentation
- Drive repeat business by providing, excellent service, accurate and thorough product and service knowledge to customers and through relationship building with customers.
- Prevented key account losses by researching discrepancies and correcting problems.
Office Assistant
NQ Solutions
09.2018 - 06.2020
- Answer inbound customer phone calls, schedule appointments, provide highly detailed information on the company's various programs and services, and get back to customers promptly
- Following up with all customer requests and providing detailed notes in the system to track all work done
- Take incoming customer satisfaction follow-up survey calls, as well as daily customer confirmation calls
- Greet the public and clients and direct them to the correct staff member
- Monitor incoming emails and answer or forward as required
- Type documents, reports and correspondence and assist in client presentations.
- Maintained and updated filing, inventory and database systems, manually or using computer.
Education
Master of Arts - Supply Chain Management
American Military University - Charles Town
05.2024
Bachelor of Science - Kinesiology
University of Houston
Houston, TX12.2018
Associate of Science - Human Nutrition, Music and Movies
Houston Community College
Katy, TX05.2014
Skills
- Google Docs
- Management Support
- Microsoft Office
- Administrative Support
- Individualized Service Plans
- Office Support
- B2B Sales and Customer Service
- Persuasive Selling
- Order Processing
- Vendor Relations
- Inventory Tracking
- Transportation Management
Accomplishments
President List- American Military University
Timeline
Sales Associate
Verizon
05.2023 - Current
Customer Advocate Specialist
University Of Utah Health
04.2023 - 05.2023
Regulatory Support Coordinator
05.2022 - 10.2022
Supply Chain Customer Service Representative
Home Depot
07.2020 - 05.2022
Office Assistant
NQ Solutions
09.2018 - 06.2020
Master of Arts - Supply Chain Management
American Military University - Charles Town
Bachelor of Science - Kinesiology
University of Houston
Associate of Science - Human Nutrition, Music and Movies
Houston Community College