Alice Pati
Anchorage
Summary
Dynamic and dedicated professional with extensive experience in customer service at Homewood Suites Hotel. Proven ability to resolve guest issues and enhance satisfaction through exceptional problem-solving and collaboration skills. Adept at cash handling and maintaining accurate records, ensuring a seamless experience for all guests. Committed to delivering outstanding service in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Homewood Suites Hotel
07.2023 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Receptionist
LBJ Hospital
01.2019 - 07.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Education
High School Diploma -
Piner High School
Santa Rosa, CA06-2016
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Time management
- Critical Thinking
- Collaboration
Timeline
Front Desk Agent
Homewood Suites Hotel
07.2023 - Current
Receptionist
LBJ Hospital
01.2019 - 07.2023
High School Diploma -
Piner High School
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