Alice Ramirez
Winter Haven,FL
Summary
Driven leader with proven success at Alpha Roofing Co., enhancing team efficiency and productivity by applying expert staff management and business administration skills. Excelled in resolving customer issues, improving time management, and boosting employee motivation. Demonstrated exceptional ability in training and mentoring, alongside maintaining confidentiality and managing company databases.
Overview
6
6
years of professional experience
Work History
Supervisor
Alpha Roofing Co.
05.2021 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Office Manager
Five Star Construction, Inc.
03.2018 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
Education
High School Diploma -
Contenential Academy
Coral Gables, FL2021
Full Specialist License - Cosmotology
Cloud Nine Beauty School
Avon Park, FL2016
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Business Administration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Supervisor
Alpha Roofing Co.
05.2021 - Current
Office Manager
Five Star Construction, Inc.
03.2018 - Current
High School Diploma -
Contenential Academy
Full Specialist License - Cosmotology
Cloud Nine Beauty School
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