Alice Shiver
Mableton,GA
Summary
Reliable Attendant highly effective at managing multiple simultaneous tasks in busy environments. Keeps supplies stocked, areas cleared and hazards eliminated. Offering [Number] years of experience in Healthcare. Hardworking employee enthusiastic about learning CNA field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Sitting Services
HEALTH WISE ENTERPRISES, LLC Of Georgia
Mid - South, GA
06.2017 - Current
- Provide physical care and or support to individuals with a medical condition(s) that requires close attention and or assistance.
- Give exceptional service to clients, fostering strong relationships and repeat business.
- Deliver outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
Server
HMS HOST
Hartsfield Airport, Ga
05.2022 - 01.2023
- Worked with customers in a high traffic food restaurant at the Atlanta Airport.
- Responsible for greeting and attending to guests.
- Presented and explained specials, offered information, and made suggestions about the menu.
- Up-sold wines, liquors and five course meals with professional appearance and mannerism.
- Teamed with other peers to ensure a safe and clean environment for all clients dining at our facility.
Host/Server
TACO MAC
Atlanta, GA
05.2021 - 05.2022
- Worked in a upbeat and fast paced environment.
- Provided detail information about our menu and specials for the day
- Used soft selling skills to sell desserts, beers and other specialty items.
Customer Experience Specialist
Quick Tax Return
Stone Mountain, GA
08.2015 - 05.2017
- Responsible for the client experience via phone and front desk
- Set up appointments for five tax preparers
- Prepare files for data entry into new software
- Managed back office responsibilities, filing, updating database and managing complaints and general request.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Streamlined customer support processes for increased efficiency and faster resolution times.
- Built rapport with customers by consistently delivering excellent service, fostering long-term loyalty.
Education
High School Diploma -
Stephenson High School
Stone Mountain, GA05.2004
Skills
- Professional demeanor
- Service recovery
- Active listening
- Computer literacy
- Conflict resolution
- Positive attitude
- Customer service excellence
- Empathy and understanding
- Interpersonal skills
- Dispute mediation
References
Upon request
Certification
- License #
Timeline
Server
HMS HOST
05.2022 - 01.2023
Host/Server
TACO MAC
05.2021 - 05.2022
Senior Sitting Services
HEALTH WISE ENTERPRISES, LLC Of Georgia
06.2017 - Current
Customer Experience Specialist
Quick Tax Return
08.2015 - 05.2017
High School Diploma -
Stephenson High School