Donna Behrends
Montrose,CO
Summary
Seasoned Exhibitor Services Representative with over a decade of experience in customer service and logistics management. Expert in resolving exhibitor issues and enhancing service delivery, driving operational success and client satisfaction. Skilled in effective communication, client relationship management, and logistical coordination, consistently achieving event objectives through teamwork and adaptability.
Overview
30
30
years of professional experience
Work History
SENIOR EXHIBITOR SERVICES REP
Shepard Exposition Services
Atlanta, Georgia
09.2012 - 11.2025
- Managed exhibitor inquiries and provided timely information on services and logistics.
- Facilitated communication between exhibitors and event organizers, ensuring seamless event operations.
- Organized training sessions for exhibitors on equipment usage and service procedures.
- Resolved exhibitor issues promptly, contributing to high levels of customer satisfaction during events.
- Maintained accurate records of exhibitor services requests and transactions for reporting purposes.
- Resolved customer complaints promptly and professionally.
- Answered phone calls to assist customers with questions and orders.
- Provided information to exhibitors regarding event rules and regulations.
- Processed payments from exhibitors according to established policies and procedures.
- Supervised staff members assigned to assist exhibitors during events.
- Organized storage areas for exhibit materials before and after the show.
- Greeted and assisted exhibitors with their needs during the event.
- Ensured that all relevant documents were completed accurately prior to the start of the show.
- Provided helpful customer service support, fostering a positive environment for visitors.
- Monitored inventory levels of supplies required for exhibits.
- Collaborated with other departments within the organization on various tasks related to exhibitions.
- Prepared daily reports summarizing activity from previous day's events.
- Maintained accurate records of all exhibitor activities throughout the event.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed customer accounts to resolve overdue balances effectively.
- Communicated with customers through calls and emails regarding payment arrangements.
- Collections
- Audits
- Organized and categorized exhibitor information in database.
Operations Manager
Exhibitors Carpet Svc
Las Vegas, NV
10.1995 - 08.2012
- Managed daily operations to enhance service delivery efficiency for clients.
- Oversaw team performance and provided training for staff development.
- Coordinated logistics for flooring installation projects.
- Implemented process improvements to enhance operational workflow and efficiency.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Supervised daily workflow of employees to maximize productivity and uphold quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Developed schedules for project timelines and resource allocation.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Accounts Payable and Receivables
- Administered payroll processing for employees to ensure timely compensation.
Education
High School Diploma -
WEST LEYDEN HIGH SCHOOL
Northlake, IL06-1987
Skills
- Exhibitor communication
- Logistics management
- Customer service
- Record keeping
- Issue resolution
- Event coordination
- Team supervision
- Staff training
- Inventory management
- Payment processing
- Problem solving
- Attention to detail
- Effective communication
- Time management
- Relationship building
- Process transactions
- Complaint investigation
- Professional telephone demeanor
- Report preparation
- Order fulfillment
- Customer needs assessments
- Interpersonal skills
- Report creation
- Staff education and training
- Customer satisfaction surveys
- Project management
- Order and refund processing
- Inbound and outbound calling
- Account updates
- Account reconciliation
- Microsoft office
- Customer account management
- Multitasking Abilities
- Account updating
- Professional demeanor
- Problem-solving
- Order processing
- Inbound call answering
- Customer relationship management
- Professionalism
- Refund processing
- Employee coaching
Timeline
SENIOR EXHIBITOR SERVICES REP
Shepard Exposition Services
09.2012 - 11.2025
Operations Manager
Exhibitors Carpet Svc
10.1995 - 08.2012
High School Diploma -
WEST LEYDEN HIGH SCHOOL