Madeline Cruz

I am well versed in all the requirements of my job such as navigating systems, knowing the rules of tradeshows on site, keeping up with our SOP's to ensure new procedures are always in place, and most importantly providing customer service.

• The systems I know how to navigate is TSS, Onbase, SAP, and Five9.

• I helped train new team members on company policies, products, and best practices for successful onsite exhibitor experiences.

• Communicated with customers and processed orders, researched invoices, and handled payments.

• Gained and maintained department product knowledge to facilitate customer service.

• Provided exceptional customer service, addressing concerns promptly and courteously.

• Served as a reliable team player pre-show, on-site, and post-show providing assistance to colleagues when needed to maintain optimal productivity .