Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

ALEXANDRIA SERNA RAMIREZ

Las Vegas

Summary

Dedicated Communication and Media Studies student at the University of Nevada, Las Vegas, with a focus on community relations. Demonstrated success in building positive relationships, leading outreach initiatives, and thriving in team environments. Recognized for strong leadership, problem-solving abilities, and commitment to making meaningful connections.

Overview

8
8
years of professional experience

Work History

Exhibitor Services Representative

GES
01.2023 - Current
  • Resolved billing discrepancies in a timely manner by liaising directly with customers.
  • Provided exceptional customer service to exhibitors, ensuring all inquiries and requests were promptly addressed.
  • Utilized effective communication strategies to troubleshoot issues related to exhibitor services efficiently.
  • Prepared detailed reports outlining the status of assigned projects and communicated updates regularly to management.
  • Conducted regular inspections of booths prior to show openings, ensuring compliance with safety regulations.

Broadcast Journalism Intern

8 News Now
01.2024 - 05.2024
  • Participated in editorial meetings to discuss story ideas and content.
  • Assisted in daily newsroom operations, including researching story leads, fact-checking, and organizing interview materials.
  • Wrote and published articles for the station’s online news platform, ensuring accuracy, clarity, and AP style compliance.
  • Drafted voiceover (VO) scripts for newscasters, supporting daily newscasts with clear, concise, and engaging copy.
  • Selected material to develop interesting and professional presentations for different formats.
  • Transcribed recorded interviews, producing accurate written records to inform scriptwriting and editorial content.

TSO Transportation Security Officer

TSA (Transportation Security Administration)
01.2022 - 12.2022
  • Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
  • Operated x-ray machines and advanced imaging technology to conduct screening of passengers and baggage.
  • Performed pat-downs to look for unauthorized materials and weapons.

Receptionist/Administrative Assistant

AppleOne
11.2019 - 11.2021
  • Corresponded with clients through email, telephone, or postal mail.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.

Sales Associate

Target
02.2019 - 10.2019
  • Greeted many customers in-store per day, responding to inquiries, helping with purchase decisions, and providing exceptional customer service
  • Worked closely with the apparel manager for inventory control and advertisements for seasonal sales.

Sales Associate/Promotion Specialist

Dillard's, Inc.
07.2018 - 12.2018
  • Greeted many customers in-store per day, responding to inquiries, helping with purchase decisions, and providing exceptional customer service
  • Built rapport with clients by providing quality customer service and problem-solving
  • Established personal connections with customers, exceeding customer service expectations
  • Acted as a liaison between departments for promotions and specials.

Event Coordinator/Sales Associate

Babies "R" Us
01.2017 - 05.2018
  • Successfully assisted many customers per day in-person and via telephone with purchase decisions, transactions, returns, and inquiries
  • Created attractive merchandise displays with strategic product placement that pulled customers into the store and maximized purchases
  • Worked closely with the manager and assistant manager in coordinating special events and sales
  • Acted as a liaison during events for guests and departments.

Education

Bachelor of Arts - Communication And Media Studies

University of Nevada, Las Vegas
Las Vegas, NV
05-2026

Associate of Arts - Journalism/Public Relations

College of Southern Nevada
Las Vegas, Nevada
05-2024

Skills

  • Community engagement
  • Customer relations
  • Quality assurance
  • Versatile in dynamic environments
  • Effective written communication
  • MS office

Timeline

Broadcast Journalism Intern

8 News Now
01.2024 - 05.2024

Exhibitor Services Representative

GES
01.2023 - Current

TSO Transportation Security Officer

TSA (Transportation Security Administration)
01.2022 - 12.2022

Receptionist/Administrative Assistant

AppleOne
11.2019 - 11.2021

Sales Associate

Target
02.2019 - 10.2019

Sales Associate/Promotion Specialist

Dillard's, Inc.
07.2018 - 12.2018

Event Coordinator/Sales Associate

Babies "R" Us
01.2017 - 05.2018

Bachelor of Arts - Communication And Media Studies

University of Nevada, Las Vegas

Associate of Arts - Journalism/Public Relations

College of Southern Nevada

Similar Profiles

CREATE PROFILE