Alice Townsend
Las Vegas,NV
Summary
Client-centered insurance leader combining agency ownership, policy service, and team management experience. Supports individuals and businesses with risk review, policy placement, claims support, and audit reporting while maintaining strong communication, organization, and community education in Medicare and other health coverage options.
Overview
3
3
Languages
1
1
Certification
30
30
years of professional experience
Work History
President
Nevada Insurance Central
Las Vegas, Nevada
08.2006 - Current
- Collaborated with lenders and banks to assist clients with business and personal insurance needs. Operated as independent NV licensed brokerage firm offering diverse insurance lines including home, auto, RV, motorcycle, life, annuities, and health plans such as ObamaCare and Medicare. Conducted Medicare seminars in Las Vegas for 10 consecutive years, educating senior citizens on available options upon turning 65.
- Directed insurance agency operations for Nevada clients and partner carriers.
- Led policy placement, renewals, and account retention processes.
- Negotiated carrier relationships and coverage terms for commercial and personal lines.
Insurance Agent
Liberty Mutual Insurance Companies
Las Vegas, Nevada
04.1999 - 07.2006
- Interviewed commercial and personal clients to assess insurance needs for business, homeowner, automobile, life, and health coverage.
- Advised Liberty Mutual clients on auto, home, and life coverage options.
- Presented policy features and guided customers through coverage selections.
- Prepared quotes and explained premium changes clearly to prospects.
Office Manager
Nevada Real Estate Corp.
Las Vegas, Nevada
03.1997 - 03.1999
- Led team of property managers and real estate agents at Nevada Real Estate Corp. Oversaw management of over 500 commercial and residential properties in Nevada for in-state and out-of-state investors. We also specialized in buying and selling properties located in Nevada. Directed hiring and training of staff to ensure effective operations.
- Managed daily office operations for Nevada Real Estate Corp.
- Coordinated agent schedules, meetings, and client appointments.
- Processed lease files, listings, and closing documents.
Education
Associate of Arts - General
College of Southern Nevada
LAS VEGAS08-1989
High School Diploma -
E.W. Clark High School
LAS VEGAS05-1988
Bachelor of Arts - Hotel Administration
University of Nevada, Las Vegas
LAS VEGASSkills
- Insurance underwriting
- Underwriting Strategies
- Client relationship management
- Project management
- Leadership
- Highly Organized
- Attention to Detail
- Adaptability
- Ability to Multitask
- Customer Service
- Communication
- Communication Skills
Personal Information
- Title: Guest Services Coordinator
- Date of Birth: 1970-01-09
05 LANGUAGES
English, Spanish, Mandarin Chinese
07 EXTRA-CURRICULAR ACTIVITIES
- Las Vegas Rescue Mission, Kitchen Server, Las Vegas, Nevada, 2001-03, 2021-03, Routine volunteering by serving residents and community lunches and/or dinners with a group of ladies from the Crossing. These groups include online women groups, Rooted groups and Alpha groups.
- Women online group, Las Vegas, Nevada, 2020-04, 2021-03, Since lock down in March of last year, I have prayed for a way to stay plugged in with church so I started a weekly online group for women. These ladies are from my Rooted, Alpha and their friends. We meet religiously on Wednesdays from 5:30-7:30. Some weeks we have quite a few ladies some we have just two but we all communicate on a daily basis via group chat. This group has become a safe place to share our stories and life experiences, it has also been a great blessing for us to pray for one another. We have great plans to step outside the church for community outreach work once everyone feels safe to do so.
Languages
Spanish
Elementary
Chinese (Mandarin)
Native/ Bilingual
English
Native/ Bilingual
Certification
- BOARD OF DIRECTORS FOR NEVADA INDEPENDENT INSURANCE ASSOCIATION
Affiliations
- Volunteer, Ronald McDonald's House Nevada
- Volunteer, Las Vegas Rescue Mission
- Home Build Volunteer, Mission Trip in Tijuana, Mexico
- Home Build Volunteer, Mission Trip in El Salvador
- Guest speaker, University of Nevada Business School
Timeline
President
Nevada Insurance Central
08.2006 - Current
Insurance Agent
Liberty Mutual Insurance Companies
04.1999 - 07.2006
Office Manager
Nevada Real Estate Corp.
03.1997 - 03.1999
Associate of Arts - General
College of Southern Nevada
High School Diploma -
E.W. Clark High School
Bachelor of Arts - Hotel Administration
University of Nevada, Las Vegas