Alice Wiley
Carrboro,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Information & Referral Specialist
Compass Center for Women and Families
Chapel Hill, NC
06.2021 - 10.2021
- Interviewed clients to identify needs and directed them to appropriate centers and community programs.
- Conducted follow-up interviews to ensure ongoing client support and maintained accurate client records.
- Provided information and resources to clients seeking support services.
- Assisted clients in navigating local community resources and programs.
- Conducted intake assessments to determine client needs and eligibility.
Paralegal
NCCU Law Clinic
Durham, NC
05.2017 - 11.2017
- Conducted legal research to provide insights for case strategies and client inquiries.
- Reviewed and organized legal documents to support case preparation and ensure compliance.
- Managed client intake data entry to maintain accurate client records and enhance data accessibility.
- Collaborated with team members to streamline workflow processes in the clinic.
Administrative Associate
Comfortland International, LLC
Mebane, NC
03.2013 - 12.2014
- Managed client accounts for orthopedic medical equipment company, ensuring high levels of client service and satisfaction.
- Responded to customer inquiries via email and phone, delivering timely and effective customer service.
- Oversaw clerical and secretarial tasks, including data entry and maintaining HIPAA compliance.
Laboratory Operations Manager
Wolf Camera
Chapel Hill, NC
09.2008 - 09.2012
- Managed scheduling, training, and inventory control to optimize operational efficiency.
- Supervised team members to maintain consistent high-quality customer service, enhancing customer satisfaction.
- Oversaw opening and closing procedures for photography lab and retail store, ensuring smooth daily operations.
City Letter Carrier
USPS
Carrboro, NC
09.2006 - 02.2007
- Managed large route deliveries with precision and efficiency.
- Delivered mail and packages safely and on time, ensuring customer satisfaction and adherence to service standards.
- Resolved residential and business customer concerns through effective communication, maintaining confidentiality and trust.
- Executed daily tasks with professionalism and courtesy, contributing to positive customer experiences.
Education
Associate of Applied Science - Paralegal Technology, Certificates in Business Law, Bankruptcy, and Civil Litigation
Durham Tech Community College
Durham, NC05-2020
Skills
- Case management
- Client intake
- Customer relationship management
- Research and analysis
- Legal research
- Time management and organization
- Word processing
- Resource coordination
- Critical thinking
- Punctuality
- Professional demeanor
Timeline
Information & Referral Specialist
Compass Center for Women and Families
06.2021 - 10.2021
Paralegal
NCCU Law Clinic
05.2017 - 11.2017
Administrative Associate
Comfortland International, LLC
03.2013 - 12.2014
Laboratory Operations Manager
Wolf Camera
09.2008 - 09.2012
City Letter Carrier
USPS
09.2006 - 02.2007
Associate of Applied Science - Paralegal Technology, Certificates in Business Law, Bankruptcy, and Civil Litigation
Durham Tech Community College