LATASHA PARKER
Houston,TX
Summary
Dynamic professional with extensive experience at United Way 211 Helpline, excelling in case management and client evaluation. Proven ability to enhance service delivery through meticulous budgeting and reconciliation. Adept at fostering client relationships while ensuring compliance with regulations, demonstrating strong analytical skills and a commitment to excellence in support services.
Overview
28
28
years of professional experience
Work History
Information & Referral Specialist
United Way 211 Helpline
09.2021 - 06.2023
- Assisted callers in navigating community resources and programs effectively. Handled sensitive data confidentiality while delivering services. Evaluated customer needs using active listening techniques. Conducted thorough research to ensure the accuracy of the information provided. Kept detailed records of customer interactions and transactions. Handled sensitive data confidentiality while delivering services.
Employment Counselor
Baker-Ripley
08.2017 - 11.2019
- Developed assessment plans to assist parents with employment and child support compliance.
- Facilitated access to Workforce Solutions, improving residents' job search and resume capabilities.
- Maintained knowledge of local job markets and available employment resources.
- Provided ongoing support throughout various stages of the job search process.
- Placed individuals in jobs aligning with skills, abilities, and interests.
- Counseled clients on career development and effective job search strategies.
Rural Carrier Assistant
United States Postal Service
01.2017 - 06.2017
- Executed accurate and timely mail distribution to customer residences and businesses.
- Adhered to directives from Supervisor, providing regular workflow updates.
- Maintained strict adherence to package safety standards for team and customer protection.
- Conducted daily inspections of assigned vehicle to ensure operational safety.
- Safely and efficiently loaded parcels onto truck before post office departures.
Accounts Payable Specialist
University of Texas Health Science Center of Houston
07.2013 - 12.2016
- Processed vendor payments and reimbursements, ensuring accuracy in accounting reports.
- Audited high-dollar payments for senior approval, reconciling travel vouchers with reimbursement requests.
- Abstracted patient information in compliance with HIPAA regulations.
- Transferred invoice data while posting business transactions and verifying financial accuracy.
- Maintained accounts payable records, preparing vouchers and executing timely vendor payments.
- Managed telephone inquiries and distributed incoming/outgoing mail, delivering exceptional customer service.
Social Services & Support Staff
Texas Health & Human Services Commission
Houston, TEXAS
12.1995 - 03.2013
- Interviewed clients to assess eligibility for Food Stamps, Medicaid, and TANF programs.
- Collected and verified documentation to determine eligibility using established formulas.
- Coded children’s insurance coverages based on eligibility criteria; performed budgeting calculations.
- Documented case activities and outcomes in a centralized database for future reference.
- Evaluated financial information to determine healthcare insurance premium assistance eligibility for elderly and disabled clients.
- Processed medical service claims for nursing home facilities according to policy guidelines.
- Responded to inquiries, scheduled appointments, and prepared reports as Department Supervisor secretary.
Education
Bachelor's Degree - Business Administration
University of Phoenix
Tempe, AZ03-2025
Associate Degree - Arts
University of Phoenix
Tempe, AZ06-2023
Skills
- Case management and oversight
- Client evaluation and analysis
- Budgeting and reconciliation
- Administrative support
- Accounts payable and invoicing
- Voucher processing
- Benefit audits
- Procurement strategies
References
References available upon request.
Timeline
Information & Referral Specialist
United Way 211 Helpline
09.2021 - 06.2023
Employment Counselor
Baker-Ripley
08.2017 - 11.2019
Rural Carrier Assistant
United States Postal Service
01.2017 - 06.2017
Accounts Payable Specialist
University of Texas Health Science Center of Houston
07.2013 - 12.2016
Social Services & Support Staff
Texas Health & Human Services Commission
12.1995 - 03.2013
Bachelor's Degree - Business Administration
University of Phoenix
Associate Degree - Arts
University of Phoenix
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