Alicea Jones
Sheridan,WY
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Skilled professional offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations. Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.
Overview
24
24
years of professional experience
Work History
Wait Staff Member
Rib And Chop House
Sheridan, WY
08.2021 - Current
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Answered questions about menu selections and made recommendations when requested.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Complied with health department regulations regarding sanitation standards when handling food items.
- Resolved customer complaints in a professional manner in order to maintain a positive atmosphere.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Checkout Advocate
Macs Market
Thermopolis, WY
08.2019 - 03.2021
- Operated cash registers to process payments for purchases and returns.
- Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Maintained accurate records of transactions completed during each shift.
- Handled multiple tasks simultaneously while maintaining focus on customer satisfaction.
- Kept track of daily transactions using point-of-sale systems.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Greeted customers promptly and responded to questions.
- Built and maintained productive relationships with employees.
In Home Care Giver
States of Wyoming, and Wasington. Independant
Thermopolis, WY
06.2000 - 03.2018
- Transported clients to medical appointments or recreational activities.
- Observed physical and mental condition of clients and reported any changes to supervisor.
- Monitored vital signs and reported changes to the appropriate personnel.
- Responded promptly to emergency situations in a calm manner.
- Developed relationships with family members and caregivers of clients.
- Respected client privacy rights at all times when providing services.
- Followed agency policies and procedures when delivering care.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Education
Associate of Science - Science
Northern Wyoming Community College District - Sheridan College
Sheridan, WY12-2024
Skills
- Professional Appearance
- Sales expertise
- Exceptional customer service
- Cash Handling
- Strong Work Ethic
- POS System Operation
Timeline
Wait Staff Member
Rib And Chop House
08.2021 - Current
Checkout Advocate
Macs Market
08.2019 - 03.2021
In Home Care Giver
States of Wyoming, and Wasington. Independant
06.2000 - 03.2018
Associate of Science - Science
Northern Wyoming Community College District - Sheridan College
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