Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Femke Erlandson

Laramie,WY

Summary

Dynamic professional with a strong work ethic and exceptional customer service skills. Proven ability to manage high-pressure situations and multitask effectively, enhancing guest experiences. Skilled in cash handling and hospitality service, fostering positive environments and achieving seamless operations. Dependable leader committed to active learning and continuous improvement.

Overview

5
5
years of professional experience

Work History

Server

Rib And Chop House
10.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Barista

Lincoln Street Bakery
04.2023 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Operated espresso machines and commercial coffee brewers to create beverages.

Lights On Classroom Helper

Fremont County School District 1
11.2021 - 03.2025
  • Supported teachers in managing classroom behavior, leading to a more productive learning environment.
  • Actively participated in professional development workshops to continually refine skills as an effective Classroom Helper.
  • Developed strong relationships with students built on trust and respect, contributing to a positive learning environment.
  • Improved classroom efficiency by assisting teachers with daily tasks and preparation.
  • Enforced rules and instructions to maintain discipline.

Restaurant Hostess

Cowfish Restaurant
04.2020 - 09.2023
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.

Education

No Degree - Marketing

Central Wyoming College
Riverton, WY
05-2028

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Hospitality service expertise
  • Memory retention
  • Leadership experience
  • Strong multitasking
  • Active learning
  • Dependable
  • Patience and empathy

Languages

Dutch
Native or Bilingual

Timeline

Server

Rib And Chop House
10.2024 - Current

Barista

Lincoln Street Bakery
04.2023 - Current

Lights On Classroom Helper

Fremont County School District 1
11.2021 - 03.2025

Restaurant Hostess

Cowfish Restaurant
04.2020 - 09.2023

No Degree - Marketing

Central Wyoming College

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