Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alice A. McMahon-Brown

Croydon,PA

Summary

Dynamic Account Specialist with a proven track record, excelling in customer relationship development and account administration. Recognized for enhancing client satisfaction through effective problem resolution and exceptional service. Proficient in Microsoft Office, demonstrating strong organizational skills while managing multiple accounts and driving customer engagement. Results-driven professional with extensive experience in client account management. Proven ability to develop strong client relationships and implement effective strategies that drive business growth. Known for collaborative efforts and adaptability in dynamic environments, with strong analytical and communication skills.

Overview

37
37
years of professional experience

Work History

Account Specialist, Customer Support

Gelest, Inc.
07.1998 - 11.2022
  • Addressed account-related concerns swiftly to maintain excellent customer contentment.
  • Completed routine and complex account updates
  • Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
  • Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
  • Achieved high levels of client satisfaction through timely resolution of product supply oss application and other account-related concerns.
  • Advocated for clients internally, ensuring their needs and concerns were addressed promptly by product development teams.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Contributed to team objectives in fast-paced environment.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Streamlined account setup processes, significantly reducing onboarding time and improving client experience.
  • Improved team efficiency with introduction of collaborative CRM system, facilitating better communication and account tracking.
  • Adhered to standards of quality and service as well as all compliance requirements.

Customer Account Manager

Kayser & Allman
05.1986 - 12.1997
  • Collaborated with cross-functional teams to develop strategic plans for improving overall customer experience.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Evaluated customers' potential needs to make appropriate recommendations.
  • Communicated with approximately 40 clients daily to understand needs and explain product value.
  • Tracked and maintained orders to guarantee prompt and successful delivery of merchandise to customers.

Telemarketing Sales Representative

Craftmatic Industries
04.1988 - 05.1989
  • Contributed to the development of new sales scripts by incorporating successful tactics gained from experience and industry trends.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Maintained a high level of accuracy when inputting customer data into company CRM systems, ensuring proper tracking of leads and sales conversions.
  • Made average of 40 outbound and inbound calls per day.

Education

Some College (No Degree) - Business Management, Accounting

Bucks County Community College
Newtown, PA

High School Diploma -

Bishop Conwell High School
Levittown, PA
06.1985

Skills

  • Account administration
  • Customer relationship development
  • Document management
  • Microsoft office proficiency
  • Customer engagement
  • Account updating

Timeline

Account Specialist, Customer Support

Gelest, Inc.
07.1998 - 11.2022

Telemarketing Sales Representative

Craftmatic Industries
04.1988 - 05.1989

Customer Account Manager

Kayser & Allman
05.1986 - 12.1997

Some College (No Degree) - Business Management, Accounting

Bucks County Community College

High School Diploma -

Bishop Conwell High School

Similar Profiles

CREATE PROFILE