SHANIYA GREEN
MIDDLE RIVER,MD
Summary
Experienced with managing client accounts and optimizing client satisfaction through tailored solutions. Utilizes comprehensive knowledge of account management practices to foster long-term client relationships. Track record of effective communication and problem-solving in team-oriented setting.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Account Specialist/ Helpdesk Support
Chase
Baltimore, MD
02.2024 - Current
- Provide help desk support by assisting with technical issues, managing system access, and guiding users through basic troubleshooting procedures
- Manage financial transactions, including deposits and withdrawals, ensuring all necessary documentation is accurately completed; Utilize POS systems, Cloud-native systems, QuickBooks, Windows, Security, Subsystems, etc.
- Assist customers with both basic and moderately complex transactions, providing effective support and guidance
- Foster customer retention through proactive relationship management and personalized service
- Address customer requests, resolve complaints, and perform troubleshooting to resolve issues effectively
- Prepare and deliver accurate and timely financial reports to provide insights into business financial status
- Take ownership of customer interactions with respect and empathy, ensuring a positive experience and resolution
Inventory Specialist
Copart Auto Auctions
08.2022 - 01.2024
- Enhance inventory accuracy by conducting regular cycle counts and reconciling discrepancies
- Streamline warehouse organization for improved efficiency in locating items and fulfilling orders
- Reduce stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies
- Collaborate with team members to ensure timely completion of daily tasks, increasing overall productivity
Material Handler
Adsync Technologies
12.2021 - 08.2022
- Notified the purchasing team of missing or damaged items during unloading
- Affixed receipts, packing slips, and bills of lading to outgoing shipments
- Utilized bracing and strapping techniques to prevent load shifting and damage
- Labeled containers with shipping information for easy identification
- Loaded and secured items in trucks to prevent damage, and transported inventory to designated locations
- Employed handheld technical devices such as scanners and logs to track item movements accurately
- Interpreted production, work, and shipping orders to manage item movement and distribution
Administrative Clerk
US Army
Wahiawa, HI
02.2020 - 07.2021
- Streamlined administrative processes by implementing efficient filing and organizational systems
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns
Automated Logistical Specialist (92A)
US Army
11.2016 - 02.2020
- Supervised personnel in supply chain, materials management, and logistics operations
- Managed material distribution and transportation logistics per executive directives
- Processed work orders, maintained records, and communicated dispatch schedules to stakeholders
- Developed operational procedures in line with military policies; skilled in GCSS-ARMY
- Coordinated unloading and storage of supplies and equipment in the warehouse
- Engaged with over 30 customers daily, supporting civilians and contractors
- Monitored transportation costs, filed shipping docs, and verified incoming materials against contracts and orders
Education
Western High School
06.2016
Skills
- Time Management
- Customer Service
- Microsoft Office
- Reliable
- Dependable
- Attention to Detail
- Team Player
- Leadership
- Document management
- Account updating
- Schedule coordination
- Processing payments
- Account servicing
- Active listening
- Inventory management
- Professionalism
- Relationship building
- Organizational skills
- Negotiation tactics
- Shipping and receiving
- Warehouse operations
- Materials handling
- Purchase orders
- Shipping documentation
- Invoicing and shipping documentation
- Shipping procedures
- Account administration
- Customer relationship development
Certification
- Certified Automated Logistics Specialist - 2017
Timeline
Account Specialist/ Helpdesk Support
Chase
02.2024 - Current
Inventory Specialist
Copart Auto Auctions
08.2022 - 01.2024
Material Handler
Adsync Technologies
12.2021 - 08.2022
Administrative Clerk
US Army
02.2020 - 07.2021
Automated Logistical Specialist (92A)
US Army
11.2016 - 02.2020
Western High School