Jeff Walter

Assisted sales associates with technical issues, providing support,and resolving problems

Communicating with Cybersource on fraudulent orders

• Sales Associate in Guitars and Audio Technology
• Built relationships with customers to encourage repeat business.
• Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
• Developed comprehensive product knowledge, enabling effective upselling and cross-selling.

• Contact the manufacturers to obtain Return Authorizations for defective products, for repair or replacement
• Order parts from manufacturers for repairs
• Inspect guitars for damage, or defect
• Inspect and test/troubleshoot audio equipment
• File damage claims on Freight and FedEx shipments

• Coordinate workers for picking product, and preparing it for shipping
• Organize, invoice, and Palletize freight shipments
• Assist in stocking, and maintaining inventory
• Order shipping supplies

• Unload freight, receive into stock, and distribute it to the proper section of the warehouse