Alicea Mora

Handled a significant influx of customer calls to enhance client satisfaction and support operations.

Streamlined scheduling processes to ensure accurate data management.

Resolved customer concerns promptly to enhance satisfaction and loyalty.

Coordinated efforts with dispatch and internal teams to enhance overall service quality.

Facilitated resolution of billing discrepancies in collaboration with GM.

• Streamlined communication processes by coordinating sales activities between clients and production teams.
• Facilitated customer inquiries and order processing for prompt service delivery.
• Acquired and upheld extensive product knowledge to support customer inquiries and satisfaction.
• Spearheaded collaboration with marketing team to design promotional materials that bolster sales outreach initiatives.
• Trained new staff on sales procedures and system usage
• Coordinated with Plant team to ensure timely fulfillment of customer product requests.
• Organized and prioritized daily operations to enhance response efficiency for inbound calls and sales inquiries.
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Executed order processing tasks, including taking, updating, and adjusting customer orders to enhance service efficiency.

Achieved high customer satisfaction ratings by managing call volume efficiently. Improved response times through strategic resource allocation during peak periods. Enhanced team productivity by implementing effective communication protocols.

Supported sales department to enhance operational efficiency.

• Trained new staff on customer service protocols, promoting consistency in service quality.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.