Alicearay Trice
Akron,Ohio
Summary
Driven customer service professional seeking a role where I can use my communication, problem-solving, and relationship-building skills to support customers and create positive experiences. Strong ability to handle concerns, offer solutions, and represent the company in a way that builds trust. Looking to join a team that values growth, teamwork, and opportunities to advance.
Overview
5
5
years of professional experience
Work History
Medical Billing
Rev Care
07.2024 - Current
- Checked insurance coverage for patients and made sure all their benefits and details were correct.
- Entered patient information into the system with accuracy so everything stayed up to date.
- Talked with patients, answered questions, and kept them informed throughout their visit or process.
- Prepared and submitted insurance claims and made sure they went through smoothly and on time.
Sales
Spectrum
08.2023 - 07.2024
- Enhanced sales performance through continuous sales training and skill enhancements provided by company.
- Upsell customers to a product that better suits them
- Provide feedback to other departments to help improve sales
- Worked with multiple means of communication within fast-paced environment.
Customer Service Representative
Genesis Fs Card Services
12.2020 - 04.2023
- Ensured customer profiles were up-to-date by managing and verifying geographic and account data.
- Secured and processed credit card transactions while following all compliance and verification procedures.
- Delivered high-quality customer service by addressing account questions and guiding customers through account processes.
Education
Diploma - General Course Study, Culinary Arts
Buchtel High School
06.2020
Skills
- Active listening
- Data entry
- Conflict resolution
- Payment processing
- Client relations
- Team development
- Call center experience
- Microsoft Excel
- Microsoft outlook
- Clerical support
Timeline
Medical Billing
Rev Care
07.2024 - Current
Sales
Spectrum
08.2023 - 07.2024
Customer Service Representative
Genesis Fs Card Services
12.2020 - 04.2023
Diploma - General Course Study, Culinary Arts
Buchtel High School