Alice (Arihia) Prescott Faitasia
Garden Grove,CA
Summary
Highly adaptable individual who is always prepared for leadership roles and is equipped with strong problem-solving abilities and a willingness to always learn. Known for always ensuring reliability to meet dynamic workplace needs, leveraging skills in multitasking, communication, and problem-solving. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Front Desk Lead /Accounting Assistant
Residence Inn by Marriott
03.2023 - Current
- Enhanced all guest interactions pertaining to inquiries, complaints, and concerns.
- Managed room inventory effectively, minimizing overbooking situations.
- Trained new front desk staff members in front desk and night audit assignments.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Assisted in month-end closing tasks and preparation.
- Updated financial spreadsheets and databases for audit reporting.
- Assisted with filing receipt collections, deposits and other paperwork given.
Front Desk/Night Auditor
Stanford Inn & Suites
05.2021 - 05.2023
- Managed reservations accurately, preventing overbooking situations and guaranteeing smooth guest arrivals.
- Verified that all transactions performed at the front desk have been correctly posted and put from PMS system.
- Operated on PMS, computers, and other front office equipment's.
- Communicated effectively with other departments such as housekeeping, maintenance, and management to meet guest needs efficiently.
- Monitored property for security issues and safety hazards when working alone at night. to ensure safety for hotel guest
Customer Service
Great Wolf Lodge
11.2019 - 03.2021
- Attendant to different assigned areas by management
- Elevated customer satisfaction through enthusiastic customer service.
- Handled all purchase transactions in assigned station
- Maintained stock of items, cleanliness, organization, and provided excellent customer service to all hotel guests
Line Attendant
Golden Corral Corporation
04.2018 - 01.2019
- Multi tasked in both Cashier & Server duties
- Worked on POS System for Bill transactions
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Always Set positive tone for entire dining experience for all Guests
Drs Room Host
AHMC Healthcare
02.2018 - 04.2018
- Maintained a Clean & Stocked Area for the DRs room
- Provided attentive service in 3 different assigned rooms
- Completed daily side work and opening and closing duties without fail.
Education
GED -
Loara High School
Anaheim, CA05.2018
Skills
- Initiative taking
- Multitasking
- Attention to detail
- Teamwork and collaboration
- Training and mentoring
- Time management
- Problem-solving skills
- Oral and written communications
- Documentation
- Guest services
- Registration oversight
- Billing management
- Customer service
- Front office operations
- Strong leadership
- Exceptional communication
- Guest relations
Languages
- English
- Maori
- Tongan
Certification
- Food Handler Certification
- RBS
Timeline
Front Desk Lead /Accounting Assistant
Residence Inn by Marriott
03.2023 - Current
Front Desk/Night Auditor
Stanford Inn & Suites
05.2021 - 05.2023
Customer Service
Great Wolf Lodge
11.2019 - 03.2021
Line Attendant
Golden Corral Corporation
04.2018 - 01.2019
Drs Room Host
AHMC Healthcare
02.2018 - 04.2018
GED -
Loara High School