- Participate in local theater productions, enhancing my public speaking and teamwork skills
- Costumer and position on The Board of Directors for Kingsport Theatre Guild
Alice Dustina (Dusti) Buckles
Kingsport,TN
Summary
Dedicated professional with experience in customer care and sales support. Skilled in effective negotiation and complaint resolution, consistently ensuring client satisfaction and promoting long-term business growth. Eager to leverage expertise in a dynamic sales environment.
Overview
9
9
years of professional experience
Work History
Sales Support Specialist
Adapt Health
Conshohocken, PA
01.2020 - Current
- PROFICIENT IN PARACHUTE. Former employee for the Digital Order Team with Adapt Health, specializing in assisting referrals with issues using Parachute to order medical equipment.
- Coordinated communication between sales team and clients to ensure timely responses and satisfaction.
- Developed training materials for new staff, improving onboarding processes and reducing learning curves.
- Mentored junior team members, fostering a collaborative environment and enhancing team performance.
- Built relationships with customers and community to promote long term business growth.
- Achieved or exceeded company-defined sales quotas.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Set and achieved company defined sales goals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Customer Care Representative
Advanced Home Care Inc.
Charlotte NC
01.2017 - 03.2020
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with team members to streamline processes and improve service delivery efficiency.
- Maintained detailed records of customer interactions using CRM software for accuracy and follow-up.
- Trained new staff on company policies, procedures, and best practices for exceptional customer service.
- Coordinated with cross-functional teams to resolve escalated issues and deliver optimal solutions promptly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Education
High School Diploma -
Sullivan North High School
Kingsport TNAssociate of Arts - Education/Public Speaking/Speech
Northeast State Community College
Blountville, TN05-2013
Skills
- Customer relationship management
- Sales strategy development
- Customer needs assessment
- CRM software proficiency
- Effective negotiation
- Customer order management
- Complaint resolution
- Business development
- Account servicing
- Teamwork
- Teamwork and collaboration
- Attention to detail
Interests
Timeline
Sales Support Specialist
Adapt Health
01.2020 - Current
Customer Care Representative
Advanced Home Care Inc.
01.2017 - 03.2020
High School Diploma -
Sullivan North High School
Associate of Arts - Education/Public Speaking/Speech
Northeast State Community College