Summary
Work History
Education
Certification
Accomplishments
Timeline
Overview
Skills
Languages
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ALICE L. DUQUE GUARDIA

Leander,TX

Summary

Looking for a challenge position that would allow me to apply and share my knowledge and experience in a positive manner to the development and to fulfill the goals of your company, while being part of a team that requires a dynamic work attitude.

Skilled professional with over 13 years of experience in Management, Administrative positions and Hotel Industry with proven expertise in sales, packages and promotions, teamwork, new sales strategies implementation according to market, and different hotel areas knowledge.

Corporate sales professional with solid background in developing and implementing effective sales strategies. Known for collaborative approach and achieving consistent results in high-pressure environments. Possesses key skills in relationship building and strategic planning, with reputation for adaptability and reliability.

Work History

Buttle Coordinator

St. Regis Bahia Beach Resort
11.2023 - 06.2025
  • Manage guest requests, coordinate logistics, and enhance the overall guest experience.
  • Coordinate and follow up with all guest requests according in a timely manner.
  • Be knowledgeable of all Guest Services Areas and able to assist if needed.
  • Maintain knowledge of local attractions and services to assist guests.
  • Monitor service delivery and ensure adherence to hotel standards.
  • Handle guest inquiries and resolve issues promptly and professionally.
  • Collaborate with management to develop and implement service protocols.
  • Handle all duties according to hotel policies, procedures, internal rules and standards.
  • Be knowledgeable about hotel operations, check daily events, bulletin boards and be up to date with all changes, new procedures, and events.
  • Follow all company and safety and security policies and procedures, report accidents, injuries, and unsafe work conditions to the manager, and complete safety training and certifications.
  • Develop and maintain positive working relationships with others, support team to reach common goals.
  • Perform other reasonable job duties as requested by supervisors.
  • Buttle Service Desk
  • Answer, record, log, and process all guest calls, requests, questions, or concerns.
  • Operate telephone switchboard station.
  • Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, text messages, and non-registered guest calls.
  • Contact appropriate individual or department as necessary to resolve guest call, request, or problem.
  • Follow up with guests to ensure their requests or problems have been met to their satisfaction.
  • Dispatch bell staff or valet staff as needed.

Corporate Sales Manager

Verdanza Hotel Isla Verde
08.2016 - 07.2020
  • Identify new market and business opportunities and increase sales.
  • Implement all sales action plans related to my market areas as outlined in the marketing plan.
  • Target key accounts potential fit to the company.
  • Participate as a sales call with members of the sales team to acquire new business and/or close on business.
  • Build and strengthen relationships with existing and new customers to enable future bookings.
  • Activities include sales calls, entertainment, attending trade shows, etc.
  • Acquire and develop new business accounts and prepare sales proposals for clients.
  • Achieve revenue goals set for the Corporate Segment for every quote.
  • Manage on Duty weekends helping with all the operation.

Interim Sales & Marketing Director

Radisson Summit Hotel & Golf Resort
01.2015 - 04.2015
  • Responsible for developing and maintaining a high-quality workforce in the Hotel.
  • Manage on Duty in weekends helping with the operation.
  • Create Packages for weddings, seasonal and holidays, implement sales strategies according to market.
  • Separate and distribute new and existing accounts for the executive according to areas distribution type of company travel agency.
  • Prepare sales reports and commissions for the sales department.
  • Negotiate prices with possible potential clients with the hotel executives.
  • Increase sales with packages using social media and brochures.
  • Help the staff with the deliver brochures with the restaurant promotion for increase the sales.

Sales Account Manager

Four Points by Sheraton
08.2010 - 01.2011
  • Manage and duty receive all the VIP guests and reduce any complaints and solve any inconvenience with guests or visitors.
  • Maintain and develop relationships with existing and new customers in person, phone and email.
  • Visits to companies for new business and encourage sale, be contact and liaison between hotel and company or agency.
  • Negotiate prices, deliver proposals and close sales.
  • Create packages and promotions for high and low season, holidays and restaurant.
  • Increase sales strategies for every segment.
  • Prepare weekly sales reports, groups and conventions.
  • Prepare monthly sales report and commissions.

Group Coordinator

Hotel El Panama
03.2007 - 08.2010
  • Meeting with companies and coordinators to discuss needs.
  • Check rooms logsheets sorted alphabetically with their keys and meeting rooms ready.
  • Meet the hotel managers and supervisors to coordinate all the company needs for the group.
  • Check arrival and departure times and assemble meeting rooms ready for the arrival of the group.
  • Create a weekly report for group movements and tentative.
  • Prepare the welcome for the group.
  • Meet with prospective clients, answer calls and send emails upon request.
  • Front Desk Supervisor
  • Training front desk employees and better customer services.
  • Resolve client complaints in a timely manner and respond in time to any complain.
  • Oversee front desk operations and ensure client receives 100% satisfaction.
  • Handling guest security and creating functional emergency procedures.
  • Answering questions about the company policies, services and handling of any client complains.
  • Play a part in complying with financial rate, creating budgets and deciding which department receive certain allocations.
  • Administer extra bandwidth disciplinary actions to subordinate violators to established company policies and procedures.
  • Recruiting and terminating front office personnel, as required, upon Front Office Director’s approval.
  • Maintaining labor cost goals established.
  • Auditing and accounting for all guest checks and folios issued.

Tourism Assistance

TropiStar Lodge
09.2006
  • Receptionist.
  • Transport logistics schedule for arrivals and departures.
  • Visit hotels for rates.
  • Coordinate sport fishing tournaments and look for sponsors.

Traffic Agent

Copa Airlines
02.2005 - 09.2006
  • Assist passengers and check flight tickets at entrance gates or station where boarding or disembarking airplane for commercial airline. Examine passenger tickets to ensure that passengers have correct flight or seat, or direct passengers to correct boarding area, using passenger manifest, seating chart, and flight schedules.
  • Verifies names on passenger manifest for separate portions of passenger tickets and stamps or marks ticket issues boarding pass to authorize passenger to board airplane.
  • Direct passengers to air-terminal facilities.
  • Open gate or allow passengers to board airplane.
  • Assists elderly, disabled or young passengers to get board or depart from airplanes, such as moving passengers in wheelchairs.
  • May announce flight information, using public-address system.
  • May post flight information on flight board.
  • Attend departmental meetings, operating committee group and conventions.

Education

Degree - Major in Tourism

Universidad Católica Santa María La Antigua
Panama, Panama
01.2004

Degree - Bilingual Commerce with Bookkeeping and Shorthand

Instituto Episcopal San Cristóbal
01.2000

Certification

  • Four Points by Sheraton Brand 2011
  • Service Culture Training

Accomplishments

  • Achievement
  • Implement a new registration form to avoid complaints of guests for visits inside the rooms.
  • Create a new package for UN and embassies including meals, rooms, and meeting rooms.
  • Increase the sales during low season through online social media in collaboration with the hotel staff.

Timeline

Buttle Coordinator

St. Regis Bahia Beach Resort
11.2023 - 06.2025

Corporate Sales Manager

Verdanza Hotel Isla Verde
08.2016 - 07.2020

Interim Sales & Marketing Director

Radisson Summit Hotel & Golf Resort
01.2015 - 04.2015

Sales Account Manager

Four Points by Sheraton
08.2010 - 01.2011

Group Coordinator

Hotel El Panama
03.2007 - 08.2010

Tourism Assistance

TropiStar Lodge
09.2006

Traffic Agent

Copa Airlines
02.2005 - 09.2006

Degree - Bilingual Commerce with Bookkeeping and Shorthand

Instituto Episcopal San Cristóbal

Degree - Major in Tourism

Universidad Católica Santa María La Antigua

Overview

20
20
years of professional experience
1
1
Certificate

Skills

  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Multitasking
  • Hospitality
  • Excellent communication
  • Public speaking
  • Sales and promotion

Languages

Spanish
Native or Bilingual
English
Full Professional

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ALICE L. DUQUE GUARDIA