Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
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Alice Lee Castle

Alice Lee Castle

Science & Technology Professional
Windsor,CO

Summary

Monitoring specialist with strong analytical skills and proven experience in overseeing systems and processes. Demonstrates focus on team collaboration and consistently delivers results. Excels in problem-solving, adapting to changing requirements, and maintaining operational efficiency. Known for reliability and keen ability to ensure seamless monitoring operations.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Remote Monitoring Specialist II & Project Manager

Hach Company
09.2022 - Current
  • Execute Hach's Real Time Control (RTC) monitoring services for municipal and industrial wastewater and drinking water customers, with the goal of optimizing customers' water treatment processes; use project management skills and tools (Smartsheets, PowerBI, SalesForce, Excel/Pivot Tables) to commission and optimize new RTC projects.
  • Assist customers with installing Hach instrumentation and equipment, utilizing manuals, SOP's, and installation guides.
  • Confirm customers' permits and compliance needs prior to beginning optimization of process.
  • Provide customers with customized training and visual materials.
  • Hold regular meetings with customers, integrators, programmers, and electricians involved in projects.
  • Monitor RTC email inbox and phone queue to provide real-time support to stakeholders.
  • Alert customers to issues with analyzers, probes and controllers, and assist with troubleshooting if needed.
  • Adjust control settings so that compliance permits are met for phosphorous, nitrification, denitrification, solids management, chlorination, and dechlorination wastewater processes, as well as turbidity control for drinking water processes.
  • Assist customers’ programmers and integrators with communication protocols and tag list generation.
  • Distribute daily, weekly and monthly reports to customers, with suggestions on potential improvements to their control processes.
  • Deliver sales and technical support remotely.
  • Develop Standard Operating Procedures (SOP’s) for internal use.
  • Advocate for customers and communicate relevant feedback to internal stakeholders.
  • Communicate with customers of diverse technical backgrounds.
  • Generate deliverables such as technical reports, logs, event logs, and KPI reports.
  • Proactively identified potential issues through regular analysis of monitoring data, facilitating timely resolution efforts.
  • Developed customized monitoring strategies for clients, ensuring tailored solutions to meet specific needs.
  • Stayed abreast of industry trends, emerging technologies, regulatory changes, and best practices pertinent to monitoring activities; applied this knowledge proactively for greater organizational success in mission-critical functions or areas requiring suc

Test Scorer

Pearson Education
05.2022 - 08.2022
  • Evaluate student responses to open-ended, mathematics reasoning questions; score according to customer-supplied scoring rubric.
  • Work with scoring team members to achieve consistent grading amongst student responses.
  • Exceed rate and quality expectations for scoring efficiency.
  • Identify nuances in student responses to ensure scoring is totally correct and fair.
  • Discuss answers with colleagues and agree on a unified approach to each new problem.
  • Conform to each new rubric, depending on which state was being scored.
  • Assisted peers in understanding difficult concepts or questions within assigned subject areas when needed.
  • Conducted quality control checks on completed tests to verify scoring accuracy and adherence to established criteria.

Caregiver to a Parent

Family Leave
02.2022 - 04.2022
  • Provided full-time hospice care for my father.

City Carrier Assistant

United States Postal Service, USPS
09.2021 - 02.2022
  • Organized incoming mail at the depot, depending on route(s) assigned for the day.
  • Prepared mail and packages for delivery.
  • Delivered mail and packages for, sometimes, up to 3 routes per day.
  • Delivered Amazon packages on Sundays.
  • Received outgoing mail and packages from customers.
  • Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
  • Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
  • Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.

Caregiver to a Parent

Family Leave
01.2021 - 07.2021
  • Provided care for my elderly father.

Bus Operator

Transfort
09.2020 - 01.2021
  • Operated city buses in service of 22 local routes.
  • Maintained a clean and safe bus environment for the comfort of all passengers.
  • Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
  • Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
  • Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
  • Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
  • Informed passengers about route details, schedules, transfers, and fare policies as needed.
  • Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.

Housekeeper

Edelweiss Clean & Bright Housekeeping
07.2020 - 09.2020
  • Cleaned customers' homes, including dusting, sweeping, mopping, vacuuming, and deep-cleaning of kitchens and bathrooms.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Caregiver to a Parent

Family Leave
04.2019 - 07.2020
  • Provided care for my father, who was diagnosed with lower body paralysis due to diabetic neuropathy.

Claims Adjuster I

Wawanesa Insurance
01.2020 - 03.2020
  • Processed new auto and home claims from claimants and insureds while on a phone queue.
  • Obtained crash details from caller.
  • Assisted callers with setting up services and appraisals, if applicable.
  • Assessed liability on clear-cut, 1st party claims.
  • Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
  • Examined claims forms and other records to determine insurance coverage.
  • Verified insurance claims and determined fair amount for settlement.
  • Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
  • Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
  • Prepared summaries of damage, payments, and policy coverage.
  • Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.

Caregiver

Roland Dixon
03.2019 - 11.2019
  • Provided care for elderly patient with Alzheimer's, dementia, and limited mobility.
  • Duties included: bathing, toileting, medication administration, walking assistance, eating assistance, cooking, cleaning, companionship, errand assistance, doctor appointment assistance, pet care, temperament management.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.

Engineering Technician I

Larimer County
04.2018 - 12.2018
  • Performed road studies as directed by county traffic engineer. Studies included: traffic studies, speed studies, curve speed studies, pedestrian/crosswalk studies.
  • Submitted data to county database.
  • Generated assessments of ADA compliance, specifically regarding sidewalk gradients, within new developments in Larimer County.
  • Created technical assessment reports as directed.
  • Performed pedestrian studies in preparation for crosswalk installations on county roadways.
  • Improved equipment reliability by performing regular maintenance and calibrations.
  • Assisted with installation, calibration and testing of engineering systems.
  • Performed work according to project schedules and high quality standards.

In-Home Caregiver

Dolan Doss
10.2017 - 04.2018
  • Provided full-time, in-home care for patient with cerebral palsy.
  • Duties included: bathing, toileting, eating assistance, bed-to-wheelchair transfers with a Hoyer lift, medication administration, cooking, cleaning, companionship, errand assistance, transportation assistance, operation of wheelchair accessible van.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.

Educational Consultant

Club Z! Tutoring Services
02.2017 - 04.2017
  • Recruit, interview, and hire tutors; assist with marketing & administrative duties.
  • Consult with families interested in tutoring services.

Interpretive Park Ranger (Seasonal)

National Park Service
04.2016 - 10.2016
  • Provided original interpretive programs for the public, with subjects including geology, history, biology, policy, land and wildlife management.
  • Operated Old Faithful Visitor Center, which sees up to 13,000 people per day in the Summer months.
  • Operated audio/visual equipment.
  • Utilized PowerPoint for evening programs.
  • Led visitors on hikes as long as 10 miles into the back-country.
  • Worked closely with volunteer groups to coordinate service projects that benefited the park's resources and infrastructure.
  • Presented complex scientific concepts in an approachable manner for diverse audiences, fostering increased appreciation and understanding of park resources.
  • Conducted guided tours, providing accurate and interesting information about the park's natural and cultural resources.
  • Improved park resource protection by effectively communicating regulations and safety guidelines to visitors.
  • Increased visitor satisfaction by addressing inquiries, concerns, or complaints promptly and professionally.
  • Monitored visitor use patterns for potential impacts on natural and cultural resources, recommending appropriate management actions as necessary.
  • Managed inventory of program supplies, materials, and equipment, ensuring adequate stock levels for the successful delivery of interpretive offerings.
  • Enhanced visitor experience by developing and implementing engaging interpretive programs and activities.

Field Service Supervisor

Schlumberger
09.2012 - 02.2016
  • Please note that I've held two different positions during my tenure at Schlumberger.
  • As a Logging Geologist/Data Analyst/Unit Supervisor (3 years):
  • Monitor off-shore wells (on site) for dangerous or abnormal borehole conditions; analyze and describe rock cuttings; operate and maintain logging software; prepare and present mud logs, drilling logs, formation logs, and gas logs for and to the client; maintain and troubleshoot Schlumberger sensors; interpret lithology based on rock cuttings, resistivity, and gamma ray; prepare daily, weekly, and final well reports for Client; supervise all crew members (up to 8 persons); maintain unit inventory; prepare special event reports that include diagrams, text, and in-depth explanations for the Client; analyze borehole gas for formation, well cleaning, and well balance purposes; participate in weekly fire, H2S, combustable gas, and man overboard drills.
  • As a Field Service Supervisor (6 months): supervise about 15 to 20 employees on 3 different rigs in the Gulf of Mexico; coordinate their crew-changes, travel, and equipment needs; liaise with Clients regarding service quality, deliverables, and operations; create and submit invoices, tenders, and bids; provide technical support to employees offshore; hold team meetings for new wells and borehole sections; make weekly and monthly financial forecasts; foster an environment of team-work and solid communication all employees; enroll employees in necessary trainings; hold quarterly performance reviews with employees; prepare after-action-reviews and "lessons learned" and present these to the Client. Received training as a Marketing Communications Manager (1 month): manage marketing projects for public consumption, including but not limited to: brochures, case studies, pamphlets, and catalogs; serve as a bridge of communication for the technical teams and creative teams; provide input and feedback regarding marketing projects; prepare materials and displays for oil & gas trade shows; field web-based inquiries about Schlumberger's services.

Education

Bachelor's degree - Geology, Physics and Chemistry

University of Texas at El Paso
El Paso, TX
12.2010

Skills

  • Remote support
  • Log analysis
  • Application support
  • Performance tuning
  • Contract management
  • Operating systems
  • Network monitoring
  • Incident reporting
  • Teamwork and collaboration
  • Problem-solving
  • Time management

Affiliations

  • Sigma Gamma Epsilon - President (2009 - 2010)
  • UTEP College of Science Undergraduate Student Council - Secretary (2008 - 2009)
  • UTEP Geology Club - President (2007 - 2008)
  • Geological Society of America - Member

Certification

State of Colorado Certified Notary Public, 2025 - Present

Languages

English
Spoken Advanced
Written Advanced
Read Advanced
Spanish
Spoken Novice
Written Novice
Read Intermediate

Timeline

Remote Monitoring Specialist II & Project Manager

Hach Company
09.2022 - Current

Test Scorer

Pearson Education
05.2022 - 08.2022

Caregiver to a Parent

Family Leave
02.2022 - 04.2022

City Carrier Assistant

United States Postal Service, USPS
09.2021 - 02.2022

Caregiver to a Parent

Family Leave
01.2021 - 07.2021

Bus Operator

Transfort
09.2020 - 01.2021

Housekeeper

Edelweiss Clean & Bright Housekeeping
07.2020 - 09.2020

Claims Adjuster I

Wawanesa Insurance
01.2020 - 03.2020

Caregiver to a Parent

Family Leave
04.2019 - 07.2020

Caregiver

Roland Dixon
03.2019 - 11.2019

Engineering Technician I

Larimer County
04.2018 - 12.2018

In-Home Caregiver

Dolan Doss
10.2017 - 04.2018

Educational Consultant

Club Z! Tutoring Services
02.2017 - 04.2017

Interpretive Park Ranger (Seasonal)

National Park Service
04.2016 - 10.2016

Field Service Supervisor

Schlumberger
09.2012 - 02.2016

Bachelor's degree - Geology, Physics and Chemistry

University of Texas at El Paso

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